Senior Vice President, Global Solutions

Position Summary

The SVP of Global Solutions is a strategic executive leader responsible for designing, packaging, and delivering integrated global workforce solutions across three core service lines: Employer of Record (EOR), Independent Contractor (IC) Compliance, and extend Tail Spend Management (MSP for low-volume countries).
This role ensures that each solution is commercially competitive, operationally deliverable, and fully compliant across 100+ global jurisdictions. The SVP acts as the global point of convergence between Sales, Delivery, Product, and Compliance - ensuring scalability, profitability, and best-in-class client experience from design through delivery.

Key Responsibilities
1. Global Solution Strategy & Design

• Lead the design and evolution of scalable EOR, IC Compliance, and xTend MSP solutions across all regions.
• Build frameworks that harmonize compliance, pricing, and service standards while allowing for country-level flexibility.
• Translate client requirements into executable multi-country solutions that integrate EOR employment, IC vetting/payments, and vendor aggregation.
• Partner with Legal and Compliance to ensure every solution meets local labor, tax, and contractor classification standards.

2. Client Engagement & Commercial Solutioning

• Serve as the senior executive representative during global pursuits, RFPs, and program expansions.
• Collaborate with client executives to tailor EOR/IC/xTend models that meet business objectives and risk tolerance.
• Support commercial modeling, pricing strategy, and value articulation across all three service lines.
• Lead strategic governance discussions with enterprise clients, including Fortune 500 workforce programs.

3. Global Delivery & Governance Alignment

• Define and oversee the handoff from solution design to delivery, ensuring readiness across regional hubs.
• Align delivery models for consistent experience - whether workers are engaged via EOR, vetted as ICs, or managed through the xTend vendor ecosystem.
• Develop and enforce operational playbooks, SLAs, and compliance workflows across service lines.
• Partner with Delivery, HR, and Finance operations to ensure seamless onboarding, invoicing, and lifecycle management.

4. Compliance & Risk Management

• Embed compliance-first thinking in all service offerings.
• Oversee the integration of global labor law, IC classification, tax, and immigration checks into delivery.
• Support client audits, regulatory inquiries, and compliance certifications related to global contingent workforce operations.

5. Innovation, Technology & Process Optimization

• Champion technology-enabled delivery - integration of systems like Concord, elevance Compass, and client systems.
• Drive automation and data visibility across EOR/IC/xTend programs.
• Promote continuous improvement through feedback loops and performance benchmarking.

6. Leadership & Cross-Functional Collaboration

• Lead and mentor a global team of delivery and functional specialists.
• Foster close collaboration with Sales, Operations, Finance, Legal, and Compliance.
• Establish best practices for solution design, handoff, and client engagement governance.
• Represent the company in client advisory boards, global workforce forums, and industry panels.

Key Performance Indicators (KPIs)

• Solution Profitability: Margin adherence and commercial scalability of implemented solutions.
• Implementation Success: On-time, in-scope transition of EOR/IC/xTend programs into operations.
• Client Retention & Growth: Program renewal rates and cross-sell into additional countries/services.
• Compliance Excellence: Zero major audit findings or regulatory breaches.
• Process Efficiency: Reduction in implementation cycle time and handoff delays.