Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:
I opened my agency in 2021 and currently lead a team of five. Before becoming a State Farm agent, I worked for another agent and also gained experience in medical billing. I'm a Florida Atlantic University graduate and was born and raised in Boca Raton, where I'm proud to serve the community I call home.

Our agency is built on teamwork and collaboration. We have an experienced team that works together to support one another and provide the best possible experience for our customers. As a close-knit office, we believe everyone succeeds when we work together.

Our agency offers PTO, a 401(k), licensing reimbursement, additional time off through performance incentives, and a strong commitment to work-life balance. We believe in recognizing hard work and creating opportunities for our team to grow.

Our culture is collaborative, supportive, and community-focused. I'm looking for someone who is coachable, motivated to sell, and interested in building a long-term career. If you're eager to learn, enjoy working with others, and want to be part of a team that genuinely supports one another, we'd love to meet you.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Victor Schlicht - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer