Staff UX Researcher, Personalization (San Francisco)

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We're looking for a Staff UX Researcher to join our Design Research team and drive the user research agenda that supports trustworthy, personalized health guidance. This role will be laser focused on supporting the strategy for how we tailor insights, recommendations, and guidance to each member's physiology and goals in ways that feel accurate, explainable, and earned rather than presumptuous. You'll partner closely with Software Design, Product, Data Science, and Engineering, and you'll use rapid experimentation as a core research tool, not just a downstream validation step.This is a hybrid-remote role, with the expectation to work from our San Francisco or Helsinki offices at least half-time.What You’ll DoOwn end-to-end research across generative, evaluative, and strategic studies to understand how members experience personalized biometric insights, including how they build or lose trust when recommendations are probabilistic, sensitive, or hard to verify and how they reconcile algorithmic data against their own felt experience.Design and run rapid experiments (A/B tests, multi-armed variants, staged rollouts) as a primary research tool for validating personalization changes, not solely as a post-hoc check on design decisions.Lead research into emerging, ambiguous problem spaces — particularly AI- and LLM-powered recommendation experiences — where established methods may need to be adapted or invented.Study how personalization should adapt across different member segments, health contexts, and levels of engagement, and where more personalization ceases to help and starts to feel presumptuous or invasive.Help define what trustworthy means operationally for Oura's personalization surfaces — transparency about how a recommendation was generated, appropriate hedging under uncertainty, and clear paths for members to correct or override the system.Embed research early in roadmap and planning conversations with Software Design, Product, and Data Science so personalization decisions are shaped by evidence from the start.What You Likely HaveExperience: 8+ years of professional UX or design research experience, with meaningful work translating behavioral or usage data into qualitative research that changed a product roadmap.Research Expertise: Demonstrated ability to run both qualitative and quantitative research, including comfort with logs/behavioral data analysis and experiment design (A/B testing, statistical significance, sample sizing) — not just interviews and usability tests.Technical Acumen: Comfort reading behavioral analytics and data science output well enough to identify which human-observation method would explain an anomaly, and to speak credibly with data science partners about what a pattern does and doesn't tell you.Domain Awareness: Experience researching AI-driven or algorithmic features, with an eye toward explainability, trust, and appropriate confidence-setting.Problem-Solving: A strong point of view on translating emotionally complex findings — distrust, invalidation, feeling unseen — into concrete design principles teams can actually build against.Influence: Strong storytelling and stakeholder communication skills; able to influence product and design decisions without formal authority.Can-do attitude: You can operate independently across multiple concurrent research workstreams, thrive in ambiguity, and build a research program that is respected and pulled into planning early, not consulted after the fact.Bonus PointsIndustry experience in health, fitness, wearables, or other high-trust personalized products.Familiarity with validated psychological instruments (illness perception questionnaires, health anxiety inventories, locus of control measures) as a way to quantify constructs like trust and agency.Prior work researching AI-mediated or algorithmically generated health guidance, where members' willingness to act depends on feeling the product understands them specifically.Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.Region 1: $198,050 - $233,000We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Disclaimer: Beware of fake job offers!We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:Our jobs are listed only on the ŌURA Careers page and trusted job boards.We will never ask for personal information like ID or payment for equipment upfront.Official offers are sent through Docusign after a verbal offer, not via text or email.Stay cautious and protect your personal details.To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.