Digital Strategy Manager

Role Description

The Digital Strategy Manager – K-12 will play an instrumental role in shaping the digital transformation journey for Chartwells K12 and Flik Independent Schools. This role bridges Compass Digital (CD), Chartwells K12 and FIS leadership, operations, and clients, ensuring that technology adoption enhances the student dining experience and drives participation, operational efficiency, and engagement.

• Build the foundation for a K-12 digital support structure, developing best practices, communication frameworks, and operational standards.
• Collaborate with Compass Digital, Compass Technology, and Foodbuy teams on a cohesive technology strategy, pilots, hardware refreshes, and implementation planning.
• Establish and nurture strong partnerships with K12 sector leadership, food service directors, and internal teams.
• Serve as a trusted advisor and strategic connector, identifying opportunities to use technology to enhance participation and streamline operations.
• Partner with operators and Chartwells and Flik stakeholders to co-create tailored technology roadmaps.
• Lead regional technology planning for K-12 accounts, assessing current digital maturity and identifying gaps.
• Collaborate with Digital Learning on communication and training strategies.
• Contribute to new business and retention efforts, supporting RFP responses and presentations.
• Collect and analyze digital performance data to tell a clear story of impact.
• Act as a liaison and problem-solver for major K-12 accounts.
• Champion a culture of partnership, transparency, and service.

Qualifications

• 5+ years of experience in technology strategy, account management, operations, or partnership development.
• Demonstrated success building support structures or frameworks that scale across multi-site organizations.
• Experience working with schools, including familiarity with district-level decision-making and child nutrition programs.
• Strong knowledge of digital tools and platforms used in food service.
• Excellent communication and relationship-building skills.
• Strategic, proactive, and comfortable working in a newly defined role.
• Highly organized and capable of managing multiple priorities.
• Comfortable presenting to both technical and non-technical audiences.
• Familiarity with Salesforce and digital performance analytics is a plus.
• Willingness to travel (approximately 30-50%) to support district partners and field teams.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave