Experienced Dealership Service Advisor
Milwaukee Division
Automotive Service Advisor
Key Responsibilities:
- Greet customers, assess service needs, and advise on recommended maintenance and repairs
- Prepare repair orders, communicate with technicians, and provide clear updates to customers
- Ensure a high level of customer satisfaction through professionalism, accuracy, and follow-through
- Assist the Service Manager with administrative tasks, including scheduling, workflow coordination, reporting, and quality control
- Help maintain department organization and support daily operations to enhance efficiency
- Review service history, warranty coverage, and pricing with customers
- Handle customer concerns and help maintain positive dealership relationships
- Contribute to process improvements and department performance goals
Qualifications:
- 3+ years of automotive service advisor experience required
- Strong understanding of vehicle maintenance and repair processes
- Exceptional communication, customer service, and problem-solving skills
- Ability to multitask in a fast-paced service environment
- Experience with dealership management systems (DMS) and service software
- Strong organizational skills with the ability to assist in administrative functions
- A team-oriented mindset with leadership potential
- Valid driver's license
- Experience with CDK and X-Time is preferred
- Spanish Speaker a PLUS!
What We Offer:
- Competitive pay with performance bonuses
- Health, dental, and vision benefits (if applicable)
- Paid time off and holidays
- Ongoing training and development
- Opportunities for advancement within the service department
Vacancy posted 15 hours ago
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