Technical Services Associate

Technical Services Associate

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Associate for our Operations team.

Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to the Technical Services Manager. This role is in an office (5 days a week) and is based in Somerville.

Responsibilities:

• Customer Coordination & Communication:
• Collaborate with Technical Services Representatives and partner closely with TSRs during job preparation and execution to ensure seamless service delivery and customer satisfaction.
• Consistently provide clear, timely, and professional updates to both internal teams and external clients throughout all job phases.
• Job Preparation & Logistics:
• Collect complete and accurate details for each job and promptly share this information with the team assigned to the client's location.
• Ensure all necessary materials and supplies are prepared and delivered to the on-site team in a timely manner.
• Administrative & System Support:
• Accurately complete the daily data entries into the system.
• Assist with scheduling, documentation, and general administrative duties within the Technical Services Department.
• Contact clients to arrange environmental services, monitor shipment volumes, and distribute reports to the appropriate stakeholders.
• Generate invoices based on job paperwork, ensuring precision and adherence to billing standards.
• Develop proficiency in Oracle and Waste Land system to track and manage waste management and disposal processes.
• Lead/ Drive & Cross-Departmental Collaboration:
• Guide the Technical Services team in completing daily tasks effectively; offer direction, resolve issues, and promote operational efficiency.
• Work collaboratively with all New England operations teams to identify challenges and drive process improvements.
• Regulatory Awareness & Environmental Health & Safety:
• Build a working understanding of Environmental Health & Safety requirements, including compliance with regulations such as (RCRA) and (DOT) standards.
• Support Compliance Documentation:
• Understand the required compliance and regulatory documentation while creating profiles and manifest documents.

Required Qualifications

• Education: Bachelor's or Associate degree in Environmental Science, Business, Economics, Public Policy, or a related field.
• Experience: 3 - 6 months of customer service and coordination experience in a professional or People/client facing role.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Demonstrated eagerness to learn and grow in the Environmental Health & Safety (EHS) field.
• Strong multitasking skills with exceptional attention to detail.
• Ability to thrive in a fast-paced work environment and work under pressure.
• Must be legally authorized to work in the United States without the need for future sponsorship.
• Must have reliable transportation to and from the worksite(s).

Preferred Qualifications

• Prior hands-on experience with Oracle systems (e.g., ERP, order management, or data entry modules).
• Previous experience managing or maintaining client relationships in a service-oriented environment.

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!

Pay Range: $25 - $26 USD

Triumvirate Environmental