Senior Manager, Customer Analytics & Insights

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview This role is part of the Customer Experience Insights and Analytics Center of Excellence. As the Manager, Client Analytics, you'll lead a talented team of analysts focused on delivering high-impact analytics and actionable insights that shape business strategy. This role is all about driving clarity from complexity—translating data into compelling stories that influence key decisions across the organization. You'll collaborate closely with cross-functional partners, guide reporting excellence, and champion a culture of continuous learning and curiosity through mentorship and best practice development. If you thrive in a fast-paced environment where analytics meets strategy, this is your opportunity to lead and make a measurable impact. What you will do Collaborate across the business: Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks, and opportunities that may impact the business and communicate their implications effectively. Work cross-functionally to align on data strategy and deliver meaningful, business-relevant insights to a wide audience. Lead insightful analytics and modeling: Perform qualitative and quantitative analyses to support strategic initiatives. Develop standard and ad hoc reports that translate complex data into actionable insights and business recommendations. Use storytelling techniques to communicate findings in a clear, digestible format for diverse audiences Lead and develop talent: Lead and support the growth of the analyst team through coaching, training, and knowledge sharing. Drive reporting, analytics and modernization and visualization excellence: Partner with IT engineering to design and maintain dashboards and tools that monitor key business metrics using data visualization best practices. Ensure accuracy and reliability through automation, consolidation, and continuous improvement of reporting processes. Performs other duties as assigned Complies with all policies and standards Education Qualifications Bachelor's Degree in related field Required Master's Degree Preferred Experience Qualifications 4-6 years Relevant experience in an analytics role Required 1+ years People leadership experience Required Skills and Abilities Foster the development of the analyst team through effective coaching, curiosity, training, and knowledge sharing (High proficiency) Experience in data visualization and delivering complex reporting and analytics insights (High proficiency) Proficient in using business intelligence tools such as SQL, Tableau, Cognos, Power BI, and Looker, as well as Microsoft Office Suite (Excel, PowerPoint) (High proficiency) Strong verbal and written communication skills, with a focus on translating data into compelling narratives (High proficiency) Highly adaptable with excellent time management skills in fast-paced, evolving environments (High proficiency) Meticulous attention to detail and a strong commitment to data accuracy and integrity (High proficiency) Well-organized with the ability to manage multiple priorities effectively (High proficiency) Capable of working independently while also thriving in collaborative, cross-functional teams (High proficiency) This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

#LI-KJ1

#J-18808-Ljbffr Reporter Newspapers