Area 2 IFM Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As an Area 2 IFM Lead at JLL, you will oversee all Integrated Facilities Management (IFM) operations and delivery within the Area, connecting IFM to other GPP service lines while bridging Regional IFM leadership to site level IFM teams and fostering client relationships at the Area level. This role ensures contract governance requirements are met and high client satisfaction is achieved through collaborative relationships with other IFM Leads and operational IFM delivery teams while requiring regular travel to all sites within the Area to drive excellence in service delivery. You will lead and manage all IFM operations within the assigned area, ensuring delivery of integrated facilities management services that align with JLL and GREF goals, objectives, and Leadership Principles while fostering a collaborative and empowering culture that inspires team members to achieve their full potential. This position involves driving innovation in service delivery, leveraging technology and best practices to enhance operational efficiency and exceed client expectations while developing and maintaining strong relationships with clients as their trusted advisor, directly contributing to JLL's transformative solutions for the real estate industry through comprehensive integrated facilities management leadership and operational excellence.

What your day-to-day will look like:

• Lead and manage all IFM operations within assigned area ensuring delivery of integrated facilities management services aligned with JLL and GREF goals and Leadership Principles
• Foster collaborative and empowering culture while inspiring team members to achieve full potential and contribute to organizational success through effective leadership
• Drive innovation in service delivery leveraging technology and best practices to enhance operational efficiency and exceed client expectations across multiple locations
• Develop and maintain strong relationships with clients acting as trusted advisor while continuously seeking opportunities to add value to their business operations
• Monitor and manage financial performance ensuring achievement of established financial targets while driving cost savings initiatives for operational efficiency
• Champion culture of safety and compliance implementing rigorous health and safety standards to mitigate risk and ensure safe working environments
• Proactively identify opportunities for growth and expansion within assigned area while collaborating with business development teams for new business opportunities
• Connect IFM to other GPP service lines while bridging Regional IFM leadership to site level IFM teams through regular travel and relationship building.

Required Qualifications:

• Bachelor's degree or equivalent work experience in facilities management with management/technical emphasis and 8+ years of experience in facilities management
• Focus on integrated facilities management with proven track record of successfully leading teams and managing IFM operations across multiple and remote locations
• Excellent communication and interpersonal skills with ability to build strong relationships with clients, stakeholders, and team members across diverse environments
• Experience in translating client needs and balancing interests of client with those of JLL while demonstrating strong business acumen and financial management capabilities
• Sound knowledge of health and safety regulations and compliance requirements with ability to ensure contract governance requirements are met
• Leadership experience fostering collaborative relationships with other IFM Leads and operational IFM delivery teams for high client satisfaction achievement
• Ability to drive excellence in service delivery through regular travel to all sites within Area while connecting IFM to other service lines effectively.

Preferred Qualifications:

• MBA degree with demonstrated experience in driving operational efficiency and implementing innovative solutions in integrated facilities management environments
• Familiarity with technology solutions and tools for operations optimization with experience promoting sustainability awareness and fostering environmental stewardship culture
• Ability to collaborate with sustainability teams to monitor key metrics and drive progress towards sustainability targets in facilities management operations
• Knowledge of emergency prevention and operational controls with cross-selling experience and growth opportunity identification skills
• Understanding of GPP service lines integration with experience bridging Regional IFM leadership to site level teams across multiple locations
• Background in contract governance and compliance management with ability to exceed client expectations through innovative service delivery approaches.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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