Academic Records Coordinator

Global Education Specialist 2 Job Family: Immigration/Global Education Time Type: Full time Salary: $52,000 per year Provides expert guidance to international students and scholars, spearheads initiatives that promote global education and cross‑cultural understanding, and ensures compliance with immigration regulation. Provides expert guidance to students participating on international and domestic programs. Essential Duties Schedules and maintains courses in PeopleSoft for global education programs including placeholder courses, Global Career Accelerator, and Global Virtual Internship. Maintains the integrity and privacy of student data in TerraDotta, PeopleSoft and SalesForce. Processes and maintains global education program transcripts for credit and grade reporting in compliance with FERPA. Manages batch registration procedures enrolling students in required ASU course sections; monitors enrollment errors, and works collaboratively with International Coordinators, students and campus partners to resolve enrollment issues in a timely manner. Initiates academic record changes for participants incoming credit/grade conversion, verification of equivalencies, and confirms accuracy of credit to the ASU record upon completion of the academic record change. Communicates regularly, precisely, and professionally with students and campus partners regarding global education academic record processing. Serves as liaison to University Registrar Services for operational matters. Monitors global education course equivalency requests and coordinates with Academic Transfer Credit Solutions to ensure timely and accurate reviews and data entry. Supervises International Records Assistant student worker. Other duties and special projects as assigned. Desired Qualifications Demonstrated experience with academic records management. Demonstrated experience working in PeopleSoft CS. Experience providing customer service in a team environment and high‑volume service unit. Experience in resolving complex issues and researching non‑routine inquiries received by students, faculty, staff, University departments, and advising units. Experience with CRM systems (e.g., Salesforce). Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners, and other stakeholders. Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Effective communication to perform essential functions. DAYS AND SCHEDULE: Office hours are Monday‑Friday 8:00 AM‑5:00 PM. Flexible and hybrid schedules are available after training period. Location: Campus: Tempe Driving Requirement: Driving is not required for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. #J-18808-Ljbffr Arizona State University