Retiree Insurance Specialist (Human Resource Specialist I), Grade N18

Retiree Insurance Specialist (Human Resources Specialist I)

Please note that this role will be filled as a Retiree Insurance Specialist (Human Resources Specialist I, Grade N18). The salary range above represents this position's earning potential for the Retiree Insurance Specialist (Human Resources Specialist III, Grade N25). The anticipated hiring range for this position Retiree Insurance Specialist (Human Resources Specialist I, Grade N18) will be $62,328 - $84,320, based on the candidate's qualifications and experience.

WHO WE ARE

We are a motivated, agile, human-centric, diverse group of people dedicated to serving our community by hiring, training, and retaining a well-qualified, high-performing, diverse and inclusive workforce. We serve 10,000 employees in 35 different departments, 6000 retirees and impact on a community of over 1 million. In addition, we strive to foster positive management/union relationships in coordination with our four union organizations. We value diversity, inclusion, and equity for all employees.

WHO WE ARE LOOKING FOR

The Office of Human Resources (OHR) Customer Care Team is seeking a Retiree Insurance Specialist (Human Resources Specialist I) to play a key role in supporting retirees through the County's group insurance program. As a Retiree Insurance Specialist (Human Resources Specialist I), you will manage the review, reconciliation, and enrollment of retirees in various Medicare-supported programs, including SilverScript and Kaiser Medicare Advantage.

You will help ensure retirees experience a smooth transition into Medicare coverage—maintaining accurate eligibility data, communicating with retirees about their obligations, and presenting at monthly virtual office hours. This role is ideal for someone who enjoys detail-oriented work, problem-solving, and providing excellent customer service to retirees.

WHAT YOU'LL BE DOING

• Medicare Enrollment & Reconciliation (65%)
• Accurately enter and maintain Medicare Beneficiary Identification (MBI) numbers in the County's benefits system (OAB).
• Review weekly and monthly vendor reports (SilverScript and Kaiser) and follow up on discrepancies or enrollment issues.
• Reconcile retiree eligibility data between vendor files and internal systems to ensure accuracy.
• Participate in regular meetings with vendor representatives to review enrollment issues and coordinate solutions.
• Collaborate with HR Specialists to ensure new retirees receive all necessary Medicare information.
• Premium and Eligibility Administration (30%)
• Track retirees who have not paid premiums and assist in processing termination notices when required.
• Send letters and follow-up communications to retirees missing MBIs or other required documentation.
• Coordinate with payroll and vendors to process any necessary refunds or premium adjustments.
• Customer Support & Education (5%)
• Present at monthly virtual retiree office hours and conduct informational sessions on Medicare and retiree benefits.
• Respond to MC311 service requests as needed—answering retiree and employee inquiries via phone or email and documenting interactions in the Siebel system.

MINIMUM QUALIFICATIONS

• Experience: Some (1 year) applicable professional experience in personnel administration (Human Resources). Experience working with/Administering Medicare, retiree benefits, or health insurance administration/benefits preferred.
• Education: Graduation from an accredited college or university with a Bachelor's Degree in Business or Public Administration or a related field.
• Equivalency: An equivalent combination of education and experience may be substituted.

PREFERRED CRITERIA, INTERVIEW PREFERENCES

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication, including public speaking or presentation experience.
• Demonstrated ability to interpret and apply benefits and insurance policies.
• Experience working with Medicare, retiree benefits, or health insurance administration preferred.
• Proficiency with Microsoft Office and familiarity with benefits or HR information systems (OAB, Siebel, or similar).

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at View email address on click.appcast.io . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

MONTGOMERY COUNTY BENEFITS

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team.