Portfolio Services Coordinator
$18 per hourOpenlane
- # Portfolio Services CoordinatorApplyremote type: Remotelocations: US - IN - Carmel (OPENLANE): Remote, United Statestime type: Full timeposted on: Posted Todayjob requisition id: R-254730**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:*** Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**We’re Looking For:**A Portfolio Service Coordinator who will oversee day-to-day portfolio service operations, monitor vendor performance, and serve as a key point of contact for client inquiries and issue resolution. This role is responsible for ensuring service excellence and adherence to established client and vendor Service Level Agreements (SLAs).**You Are:*** **Detail-Oriented.** You conduct meticulous reconciliation and quality control checks on active assignments to maintain high organizational standards.* **Client-Focused.** You are dedicated to supporting client service teams and responding to portfolio-related inquiries with accuracy and urgency.* **Proactive.** You identify process gaps and improvement opportunities, assisting with automation initiatives to increase overall efficiency.* **Organized.** You excel at coordinating and prioritizing daily workflows to effectively meet established deadlines and manage complex portfolio activities.**You Bring:*** **Core Knowledge** + Portfolio service operations and guideline monitoring. + Portfolio performance, holdings, and transaction analysis. + Internal policies, client mandates, and regulatory requirements.* **Functional Expertise** + Operational execution and SLA management. + Workflow coordination and daily prioritization. + Client service support and issue resolution + Process improvement and automation initiatives.* **Technical Expertise** + Proficiency in tools used for tracking, documenting, and maintaining portfolio activity. + Strong administrative and technical workflow management capability.**You Own:*** Monitoring and analyzing portfolio performance, holdings, and transactions* Conducting reconciliation and quality control checks on active assignments* Assisting with portfolio guideline monitoring* Supporting client service teams by responding to portfolio-related inquiries* Maintaining accurate records of portfolio activity and documentation* Performing general administrative and operational functions to support the Portfolio Services team**You Drive:*** **Execution:** Coordinating daily workflows to meet deadlines, ensuring all portfolio activities are documented according to organizational standards, and implementing efficiency improvements.* **Results**: Consistently meeting or exceeding all service level agreements (SLAs) and ensuring strict compliance with client-specific requirements.**Who You Will Work With:*** Reporting to the Portfolio Service Manager, this role will collaborate with client service teams, internal operations groups, and external vendors on a daily basis.**Where You Work:*** Your work is performed as a Remote employee, depending on business needs and location.**Must Have’s:*** High School Diploma or equivalent is required* Proven experience in operational administration, portfolio services, or a related coordinator role.* Strong baseline understanding of SLA management and compliance standards.* Demonstrated ability to prioritize daily workflows and meet strict operational deadlines.**Nice to Have’s:*** Prior experience working within automotive, wholesale, or logistics portfolio management.* Experience assisting with process automation or system migration initiatives.**Sound like a match? Apply Now - We can't wait to hear from you!****Compensation Range of**Hourly: $18.00 - $18.00 USD
- J-18808-Ljbffr Openlane
Vacancy posted 3 days ago
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