Bilingual-Insurance Customer Service Representative

Job Description

Job Description

Become a valued member of the Allstate - Armando Rubio Agency team as a Bilingual Insurance Customer Service Representative. With over 25 years of experience and a reputation for excellence, as one of the largest agencies in Arizona, we are dedicated to growth and exceptional client services. Join us in our commitment to a centralized workplace, where every team member contributes to our success in a dynamic and supportive environment.

We are currently seeking an enthusiastic Bilingual Insurance Customer Service Representative with previous customer service experience. This full-time position offers a competitive salary, with a base ranging from $18/hour to $23/hour, based on experience, with the potential to earn more through commission and upselling to existing clients, averaging an additional $700/month. Fluency in Spanish is required for consideration.

Apply today to be part of our thriving work environment, where your efforts are recognized and rewarded. Help us to make a difference in the lives of our clients and our team. 

Responsibilities

• Ensures ongoing engagement and satisfaction through consistent follow-up practices.
• Identify opportunities to upsell additional products to existing clients by outbound calling for renewals.
• Process insurance policy payments accurately and efficiently.
• Answering incoming phone calls and scheduling appointments.
• Prepare and issue insurance documents promptly and accurately.
• Ensure policy changes are processed accurately and in compliance with regulations.
• Proactively address client needs and concerns to ensure long-term relationships.

Requirements

• Licensing Requirements:
• You will be required to obtain a Property and Casualty License (if not already licensed). 
• Reimbursement Program Available
• Fluency in Spanish is required for consideration.
• Minimum job tenure of more than 2 years, demonstrating commitment and stability in previous roles with experience in customer service.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Capable of handling multiple tasks simultaneously.
• Clear and effective communication skills, both written and verbal.

Benefits

• Health Insurance
• Hands on Training
• Evenings Off
• Generous PTO Plan
• Weekends Off
• Paid Holidays
• 401k Plan
• Professional Work Environment
• Equipment Provided
• Flexibility with Personal Life Schedules
• Monday - Thursday (8am - 5pm) Work Schedule
• Friday (9am - 5pm) Work Schedule