Customer Service Representative

Description

We are looking for a customer service representative for our fast paced office during 8am to 5pm Mon through Fri to take on a collection of tasks. This is for someone who has an attention to detail, who is great at multi tasking, able to adapt to ever changing priorities and deadlines, a self starter who is also able to work in a team, has great people skills to assist customers as well as coworkers. The successful candidate will be computer literate, as well as have experience with phones, billing, and email. Training is provided for using our proprietary computer program for generating data reports and invoices along with training for using third party billing platforms.

Job description:

• Finalize and distribute laboratory reports to clients.
• Generate and process invoices using the company's Laboratory Information Management System (LIMS).
• Review reports and billing information for accuracy and completeness.
• Answer incoming phone calls and direct inquiries to the appropriate department.
• Respond to customer and vendor emails in a professional and timely manner.
• Maintain documentation and records related to laboratory testing and chain-of-custody processes.
• Assist with report generation and administrative support tasks.
• Identify discrepancies or unusual situations and escalate appropriately.
• Work collaboratively with internal teams to ensure deadlines are met.

Top Skills Details

email,data entry,customer support,customer service skills

Additional Skills & Qualifications

Ability to multi-task, and ability to shift focus/ tasks as needed. As long as they have a customer service/ team player mindset, they are comfortable working on a computer, and have data entry skills, they should do well in the role

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Santa Paula, CA.

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Santa Paula,CA.

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.