Executive Services Representative

Executive Services Representative

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Executive Services Representative is primarily responsible for supporting Customers and internal Stakeholders.

Location: Onsite daily in Englewood, CO

Compensation: $23-27/hr

Key Responsibilities:

• Review the request and determine the necessary steps needed to assist
• Evaluate the information provided to determine if the request can be completed or if additional information is required
• Make account updates and corrections recommendations to a third-party mortgage servicing provider
• Respond to the customer or internal stakeholder with the requested documentation
• Ensure timely, clear and accurate updates are provided to the customer and internal stakeholders on a regular basis until the request is fully completed
• Document all interactions fully and accurately within the system of record
• Perform other job-duty related issues as assigned

What you'll need to be successful:

• High School Diploma / GED Required
• This position requires a minimum of 2 -5 years of experience in the mortgage industry
• Previous experience in Customer Service
• Must have a solid understanding of escrow management and payment processing
• Organized with good problem-solving skills and multi-tasking skills
• Exceptional listening skills in addition to verbal/written communication (chat/email/verbal)
• Ability to read and interpret information furnished in various mediums
• Computer proficiency and the ability to navigate within multiple systems
• Attention to detail
• Comfortable in actively participating in a team environment

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.