IT Support Associate II, OTS

About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. You will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. Compensation and Benefits Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. You will have a casual dress code at each of our locations. Key Job Responsibilities Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities. Handle support requests and procedures across the network. Assist in training new hires. Continuously learn new technologies. Support customers from multiple buildings in the area, as well as remote customers. Travel within your local or regional area to support our customers. Basic Qualifications Experience troubleshooting integrated and interdependent computer systems. Experience in a dynamic environment with a high degree of customer service. Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach. 1+ years of Windows, Mac or Linux operating systems support experience or equivalent experience. Preferred Qualifications Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or other industry‑relevant certifications. Equal Employment Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. Salary USA, AZ, Tolleson – $23.50 – $37.74 USD hourly Job ID: A10474437 #J-18808-Ljbffr