Vice President of Property Management (Commercial Real Estate) (Mount Kisco)

Company Overview

Diamond Properties is a commercial real estate owner and property manager headquartered in Mount Kisco, NY. Our portfolio primarily focuses on industrial sites and includes over 105 properties totaling 17 million square feet across 14 states. Since our founding in 1995, we have followed a long-term buy-and-hold strategy that, when combined with continuous quality improvement, has enabled us to deliver consistently high tenant satisfaction and lease renewal rates. Learn more about Diamond Properties and our portfolio at

Position Overview

Diamond Properties is seeking a Vice President of Property Management to lead the company’s growing team of Property Managers across a commercial real estate portfolio that includes industrial, retail, office, and mixed-use properties. 

This is a senior leadership role accountable for the performance, people, and operating standards of the Property Management function across the entire portfolio. Property Managers serve as the owner’s representative for their assigned properties, with responsibility for tenant relationships, property condition, budgets, and day-to-day execution. The Vice President will build and lead an effective team, set consistent operating standards, allocate resources across PM portfolios, hold Property Managers accountable for results, and resolve issues that require coordination or decisions beyond an individual PM’s authority. The VP’s primary responsibility is to lead the team and oversee portfolio performance, with direct involvement in individual properties as needed for complex issues.

The Vice President of Property Management will provide coaching and establish structure, standards, performance metrics, and clear escalation paths for the PM team. This role will also support the steady growth of Diamond Properties by developing and maintaining written standards, routines, checklists, and expectations so the PM function can scale beyond informal relationships and heroic effort. The VP will work closely with Property Operations, Engineering, Construction, Finance, Accounting, Leasing, and senior leadership so PMs have the training, tools, information, and support needed to manage their properties effectively.

The ideal candidate is an experienced commercial property manager and leader who understands tenant service, building operations, budgets, recoveries, capital planning, vendor coordination, and cross-functional execution. The VP should be a strong manager of people, a clear communicator, a practical problem solver, and a disciplined operator who can help a growing company scale without losing responsiveness or accountability.

This is an in-office position at our headquarters in Mount Kisco, NY, with regular travel to properties as needed (20% travel expected, primarily to properties in the Southeast and Midwest). The VP of Property Management will report to the Chief Operating Officer and manage a team of six direct reports.

Responsibilities

· Lead, manage, coach, and develop the Property Management team, setting clear expectations for property ownership, performance, communication, follow-up, and professional growth.

· Ensure Property Managers act with a comprehensive “ownership mentality” for their assigned properties, developing and executing multi-year property strategies that balance tenant satisfaction, property condition, and financial performance. Review and challenge these plans to ensure they align with long-term company objectives.

· Establish consistent Property Management policies and standards, including tenant communication, building knowledge, budget ownership, forecast updates, tenant service request follow-up, issue resolution, and escalation discipline.

· Ensure PM ownership of property budgets, forecasts, recoveries, operating expenses, variance explanations, capital planning, and property financial performance. Partner with Finance to review property financial performance, identify emerging risks, and ensure corrective actions are completed.

· Establish and monitor team and portfolio performance metrics covering budget and forecast accuracy, operating expense control and recoveries, timely resolution of property issues, property condition, tenant satisfaction, and Property Manager development. Review results regularly with PMs and senior leadership and hold PMs accountable for corrective actions.

· Lead regular PM performance reviews and recommend compensation and merit bonus decisions in partnership with HR and the COO.

· Review PM portfolios for workload, complexity, geography, tenant count, building condition, and support needs; make adjustments when needed.

· Serve as the primary management resource for Property Managers, helping them make decisions, resolve issues, clarify handoffs, improve cross-functional execution, and determine when to involve Property Operations, Engineering, Construction, Finance, Accounting, Leasing, HR, Acquisitions, or senior leadership.

· Build and maintain a practical PM training and onboarding program covering procedures, tenant communications, budgeting, lease obligations, safety, vendor coordination, and topics coordinated with Property Operations and Finance.

· Establish a regular PM meeting cadence, one-on-one structure, property review rhythm, and communication standards to improve follow-through and reduce unnecessary escalation.

· Identify recurring Property Management issues across the portfolio and implement improvements to process, training, staffing, systems, or structure.

Qualifications

Required:

· 10+ years of experience in commercial property management, real estate operations, facilities management, asset management, or a related field.

· Demonstrated experience directly managing Property Managers, Asset Managers, or comparable commercial real estate operations professionals, with a track record of improving team performance, operating discipline, and property financial results through clear expectations, coaching, and professional development.

· Strong understanding of commercial property operations, tenant service, building condition, vendor coordination, and property-level financial performance.

· Demonstrated knowledge of budgets, forecasts, operating expenses, recoveries, capital planning, and variance explanations.

· Growth mindset with a bias for documenting expectations, improving processes, and building scalable operating routines.

· Strong organizational skills and ability to manage multiple properties, people, priorities, deadlines, and cross-functional issues.

· Practical judgment and ability to make decisions in a fast-paced, founder-led, entrepreneurial environment while maintaining clear communication channels and management discipline.

· Comfort working with technology in both office and property environments.

· Ability to travel to properties as needed. Properties are located across the Eastern United States, with clusters in the Midwest and Southeast. Valid driver’s license is required.

Preferred:

· Experience with industrial, office, retail, or mixed-use commercial properties.

· Experience managing a multi-state or geographically dispersed portfolio.

· Experience leading effectively in an owner-managed real estate company while maintaining transparency, clear communication channels, and alignment with the company’s management structure.

· Experience with Yardi Voyager, Forecast Manager, SharePoint, or similar property management, budgeting, work order, and document-management systems.

· Experience developing Property Manager training programs, onboarding processes, or performance scorecards.

· Experience with goal setting, KPIs, bonus programs, or structured performance-management systems.

· Familiarity with building systems, preventative maintenance, tenant improvements, construction coordination, insurance, and property inspections.

· Real estate professional certifications, such as IREM Certified Property Manager or BOMA Real Property Administrator.

Salary and Benefits

Diamond Properties offers competitive compensation commensurate with experience. The expected base salary range for this role is $190,000–$210,000 per year, plus a performance-based annual bonus target of 30% of base salary, split equally between cash and equity through an executive equity program. Other benefits include:

· Comprehensive health, dental, and vision insurance

· 401(k) retirement plan with employer match

· Paid time off and holidays

· Opportunities for professional development

· Collaborative and collegial work environment

Diamond Properties is an equal opportunity employer.