Hospitality & Events - Account Operations Manager - Chicago, IL

ACCOUNT MANAGER

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award‑winning team!

OVERVIEW

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands‑on coordination with clients, hotel partners, vendors, and on‑site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail‑oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.

KEY SKILLS

Strong organization and time management Strong communication Excel and Word proficiency One‑on‑one personal interaction Outgoing and positive attitude

RESPONSIBILITIES

Assist the Account Executive and Program Design Associate prior to a program being sold: attending site visits; attending client meetings or conference calls; pre‑booking transportation; pre‑booking field staff. Once a program has been sold and turned over by the Account Executive, responsibilities include: Communicate with the client to confirm needs per contract. Communicate with hotel contacts and vendors; confirm vendor contracts. Conduct site visits with or without clients and vendors; breakout arrival and departure manifests. Book transportation. Order field staff, merchandise, and supplies. Generate program recap and distribute to clients, hotels, and internal contacts. Generate staff instructions and paperwork. Assist clients with additional items for their program. Generate service agreement addendums. On‑site operations: pre‑meeting with clients/hotel; manage themed events, transportation moves, tours, teambuilding, off‑property events, etc. Update manifests, transportation needs, and field staff requests. Conclusion of program: update XE costing sheets; reconcile vendor invoices; create preliminary invoice. Organize file for billing review; final invoice with billing review; P&L; follow up with client on final invoice and evaluation. Additional general responsibilities: lead by example; perform supervisory duties; exercise discretion and independent judgement; other duties as assigned. Special requirement: must have a valid driver’s license with a safe driving record.

QUALIFICATIONS

Must meet the essential functions listed above and be able to perform them with or without reasonable accommodation. Ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Experience in destination management, event planning, and logistics coordination is preferred. Equal Opportunity Employer (EEO) Statement Destination Management is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. ADA Essential Functions Statement The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS

This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Physical requirements are described using ADA‑compliant, non‑exclusionary language.

REASONABLE ACCOMMODATION STATEMENT

We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources.

PAY TRANSPARENCY NOTICE

Where required by applicable law, we disclose a good faith compensation range that reflects what we reasonably expect to pay at the time of hire for this role. The actual offer may vary based on factors such as job‑related skills, experience, education, certifications, and market conditions. For locations without a pay range disclosure requirement, candidates may still request the pay scale for this role during the process. We do not request or rely on salary history where prohibited by law. At‑will Employment: As an employee of Destination Management, your employment has been and continues to be “at‑will.” This means that during the course of employment with the Company, employees are free to terminate their employment with the Company at any time, with or without a reason, and the Company has the right to terminate employees at any time, with or without a reason.

JOB DESCRIPTION DISCLAIMER

This job description is not a comprehensive listing of duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice to meet evolving business needs.

COMPENSATION DETAILS

65000-68640 Yearly Salary #J-18808-Ljbffr Hello! Destination Management