Customer Success Manager
LNS Research
About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:
- Be a core member of the Sales Team
- Work closely with the different functional leaders at LNS Research
- Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
- Own client retention outcomes and drive renewals in partnership with Industry Principals
- Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
- Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
- Serve as the internal voice of the customer, channeling client feedback to the research and events team
- Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
- Recruit customer speakers and drive industrial customer attendance at LNS flagship event
- Strong understanding of manufacturing and/or supply chain operations.
- Outstanding critical thinking and strategic planning skills.
- Positive, high-activity, team-based individual.
- Proven ability to recognize unspoken client needs and convert those insights to opportunities
- Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
- Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
- Proficiency with using AI Tools in daily work execution
- Strong professional written, verbal, and presentation skills.
- Proven customer success experience with the proven ability to drive renewal through engagement
- Minimum of 2-4 years experience in client-facing, account management, or customer success roles
- Prior experience in an advisory, research, or professional services firm preferred
- Experience managing a defined book of business with retention accountability
- Bachelor's degree required
- Medical, Dental & Vision coverage
- Participation in company option plan
- Company Paid Life Insurance
- Short- & Long-TermDisability coverage
- 401(k) with Company Match
- Flexible Spending Account
- Company PaidTele-Heath Program
- Flexible PTO with 11 paid Holidays
- Employee Assistance Program
- Employee Perks Discount Program
- Flexible and supportive working environment
This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.
LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:
- ...to solve big problems, stay close to our customers, and grow together. You will be part of a... ...values trust, accountability, and shared success where your work truly matters.Job SummaryAs an Enterprise Customer Success Manager at Idira, you will use your skillset to build...SuggestedContract workWork experience placementRemote workVisa sponsorshipWork visa
- ...the leader in digital employee experience management software. The company provides IT... ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...platform. The focus of the Customer Success Managers is to own and drive the...SuggestedWork at officeImmediate startRemote workWorldwideFlexible hours
$89k - $118k
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive...SuggestedContract workWork at office$120.77k - $129.1k
...findings into written text. Analyzing data on customer demographics, preferences, needs, or... ...NielsenIQ/GfK's data is available. Helping manage and coordinating Nielsen IQ/GfK's... ...GfK's data/platforms. Helping build client success plans and client use cases to better prepare...SuggestedLocal areaRemote workFlexible hours- DescriptionThe Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and...SuggestedRemote work
$102k - $110k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...Work at office$160k - $180k
...(President at OpenAI), and Phil Venables (CISO at Google). ⭐ Customers love us — and so does the industry. Named a Strong Performer... ...marketing. See what we live by here . As a Lumos Enterprise Customer Success Manager, you’ll be the trusted partner to our largest and most...Temporary workLocal areaRemote workFlexible hours$145k
...A leading workflow automation platform is seeking a Customer Success Manager to manage a large customer portfolio remotely from Boston. This full-time role focuses on onboarding new customers, nurturing relationships, and driving commercial growth through upselling. The...Full timeRemote work- ...ushering in a new era of manufacturing—one where mass reshoring is not only viable, but inevitable. We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end...
$10k
...Commercially Astute SMB Customer Success Manager We're Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient...Live inHome office$140k - $160k
...Customer Success ManagerLayer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are... ..., and medicine.Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer...3 days per week$85k - $95k
...Customer Success Manager We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. TireTutor's product, tiretutor.ai is an all-in-one, AI-native...Work at office$50k
...Customer Success ManagerAt VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products... ...greater clarity and confidence.We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients....- ...Technical Customer Success LeadYou will be a technical spearhead who bridges our product's potential and customer reality. You'll lead the customer relationship, deployment, and early adoption at customer sites, turning complex real-world environments into successful...Contract workRemote workWork from homeFlexible hours
- ...Customer Success ManagerBoston US - HybridDo you understand how to meet the needs of high profile high value customers? Are you an advocate... ...& Qualifications5+ years within Customer Success, Account Management or Customer EngagementProactive self-starter with the skill...Work at office
$61.8k - $75k
...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths... ...Description We believe that Customer Success is all about understanding your... ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of...For contractorsLocal areaRemote workWorldwideWork visaFlexible hours$125k - $250k
...Customer Success ManagerHere at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them... ...accomplishing hard things, together.We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to...Local area$90k - $110k
...Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining...Flexible hours- ...Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building performance. Our platform combines hardware, sensors, cloud software, and...Flexible hours
- ...Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate, technical partner, and growth driver for our customers from Day 1 onward. Reporting to the Manager of Customer Success and collaborating closely with our existing team...Work at officeFlexible hours
$75k - $100k
...Customer Success Manager Remote - US What You Will Be Doing Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion Conduct regular meetings with key customer stakeholders and deliver...Remote workFlexible hours- ...Customer Success Manager Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them. Primary Responsibilities: Ensure our...Work experience placement
- ...Customer Success Manager (SMB/Mid-Market)We're Hiring: Customer Success Manager (SMB/Mid-Market) — 100% Remote or Hybrid (Sydney)Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one...Remote work
- ...Customer Success ManagerDeals are more competitive than ever! 55% of companies say they have more competitive deals than they did a year ago... ...go-to-market, we'd love to meet you!As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by...
$72k - $128.26k
Job Requisition ID #26WD99167Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk’s Business Plan customers. This role owns the post-sale customer relationship across the “Onboard,” “Use...Full timeFor contractorsWork at office$151k - $207.9k
...an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.About the role:The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will...Local areaWorldwideFlexible hoursShift work- Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni:Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution...For contractorsWork at officeRemote workFlexible hours
$113.8k - $170.8k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...too.About the TeamAt Workday, Customer Success is the strategic heartbeat of our growth...Full timeWork experience placementWork at officeRemote workHome officeFlexible hours$80k - $140k
...looking for a senior, technically credible, customer-oriented leader to own a portfolio of our... ...for the operational and technical success of those deployments over time. At the enterprise... ..., engineering, and maintenance leaders, manage executive escalations, and ensure...Full timeRemote work- ...Customer Success Manager At Dolead, we align marketing, sales, and data to turn media investment into real pipeline. In short: we launch paid campaigns faster, integrate data with confidence, and deliver sales-ready leads at a fixed cost. We already support 200...Work at officeRemote workFlexible hours2 days per week3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
- customer success manager Cambridge, MA
- customer success executive Cambridge, MA
- success manager Cambridge, MA
- customer Cambridge, MA
- customer engineer Cambridge, MA
- work from home customer Cambridge, MA
- customer satisfaction Cambridge, MA
- customer marketing Cambridge, MA
- customer retention Cambridge, MA
- amazon customer Cambridge, MA

