Operations Manager

Benefits:

Company parties

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Why Batbox?

Batbox is a sports technology company reinventing how the world plays, experiences, and connects through baseball. At the heart of our mission is the Batbox venue - a high-energy flagship space where immersive gameplay, data-driven technology, and world-class hospitality collide.

Our Addison, Texas location is the "North Star" of our global ecosystem. Here, we blend proprietary simulation technology with a social, premium atmosphere to make baseball accessible and unforgettable for everyone - from seasoned pros to first-timers. As we expand our network of partners and venues across North America, our venue teams are the ones who bring the "Batbox experience" to life every day.

Where?

Come work at our flagship Batbox venue in Addison, Texas at ‘Village on the Parkway’.

What You’ll Do

Our Operations Manager keeps a close pulse on the floor. You’ll greet every table, provide on-the-spot coaching to team members across all front-of-house teams, and take the lead when guests raise a concern. You’ll be the cheer squad for the front-of-house, bringing energy, motivation, and positivity to every shift. This role is hands-on, people-focused, and central to how we “Amp the Experience.”

Keep a Pulse on the Floor. You’ll be everywhere at once - greeting tables, checking in with guests, and keeping the energy high across the venue. You’ll know what’s happening before it happens and make sure every guest feels seen, supported, and celebrated.

Lead the Guest Experience. Jump in fast, resolve issues with calm professionalism, and turn tough moments into memorable ones. You’ll bring that “master’s degree in hospitality” energy that disarms, delights, and builds trust.

Drive the Flow. Work with hosts, servers, and gameplay ambassadors to keep table and simulator pacing smooth and wait times low.

Coach in Real Time. Support and lift the team mid-shift with quick, clear feedback and encouragement.

Plan & Optimize Schedules. Develop various team schedules that balance labor budgets with zone coverage, then submit them to the AGM each week. Adjust monthly scheduling in response to predicted volume changes

Support Training & Development. Assist with onboarding and cross-training new team members - showing them “the Batbox way” of hospitality and helping them grow in skill and confidence.

Cheer Squad. You’ll be the hype engine on the floor - celebrating wins, lifting spirits, and setting the tone for service. When the team feels your energy, the guests feel it too.

Own the Shift. You’ll help lead opening or closing routines, support shift transitions, and step in as acting manager when needed. You’ll lead huddles, and keep everyone aligned and energized.

Collaborate Across Teams. Partner with Director of Venue Operations, Assistant General Manager, Bar Manager, Host & Support Manager, and Culinary team to keep service seamless

Brand Check. Ensure that every Batbox standard - from uniforms and greetings to cleanliness and service steps are consistently met across the floor.

Communicate. Set the next shift up for success by adding detailed manager shift notes to 7shifts.

Reinforce Core Values. Consistently weave Batbox’s core values and strategic pillars into every pre-shift, meeting, and coaching moment

Drive Training Compliance. Fuel our commitment to our strategic pillars by ensuring your team achieves 100% compliance with training requirements

Lead Strategic Initiatives. Champion roadmaps and action plans for your area, leading initiatives that advance our strategic pillars while reflecting our values

Leverage Operational Tools. Effectively utilize 7Shifts for scheduling, team member documentation and R365 for inventory management, ordering, invoice processing and payments

Lead with Alignment. Act as an integral member of the venue leadership team, ensuring that every decision aligns with our values and strategic pillars.

What We’re Looking For

2+ years of experience in hospitality or restaurant leadership (Floor Lead, Supervisor, or similar)

A hospitality-first mindset - you genuinely love helping people have a great time

A natural connector - warm, confident, and quick to build rapport with guests and team members

Skilled at reading the room and keeping energy balanced and positive

Calm under pressure and quick to jump in where needed

A coach and motivator who believes great service starts with great teamwork

Flexibility to work nights, weekends, and events - when the fun happens!

You are at least 21 years old

What We Value

Be a Good Human: Show kindness, integrity & courage. We aim to always do what's right

Amp the Experience: We 'wow' our guests and ensure their experience is legendary from the moment they arrive until the moment they leave

Lead Together: We are one team. Everyone is empowered to lead

Level Up: We're always looking for new ways to improve, innovate & raise the bar

What’s In It For You

Competitive salary

Bonus potential

Batbox Venue Discount

Flexible scheduling

PTO

Be part of a rapidly expanding brand with plenty of room for advancement.

Work in a one-of-a-kind environment where everyday is legendary

What to Expect

This role is active and hands-on, and you can expect to:

This is a salary position

Be on your feet for 100% of your shift - walking, standing, and moving throughout the venue

Work a variety of shifts, including evenings, weekends, and holidays, based on operational needs

Navigate a fast-paced, high-energy environment where noise and distractions are common

Lift and carry items weighing up to 30 pounds

Frequently bend, reach, and stretch during your shift

Read and write handwritten notes