Operations Manager, Outbound

divh2Outbound Operations Manager/h2pWere Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery./ppWere building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth./ppOur goal is to be the global backbone of commerce. To achieve it, were looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? Wed love to hear from you./ppCart.com Fast Facts:/pulli6,000+ customers worldwide/lili1,600+ employees globally/lili17 warehouses nationwide, totaling over 10 million square feet of space/liliHeadquartered in Houston, TX with international offices in Mexico and Poland/li/ulpOur values:/pulliBe brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about./liliThink beyond the box: Weve always done it that way is not a phrase uttered often at our office. We create creative solutions to complex problems./liliDont give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story./liliSpeak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community./liliWork together: Weve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast./liliRemember to be human: We work hard, but we leave room for the people, places and things that we love./li/ulpOnsite: This position is open to applicants or individuals who are located in or around Dallas, TX and able to work 1st shift with flexibility for longer hours based off of business and peak needs./ppThe Role:/ppThe Outbound Operations Manager is responsible for leading outbound operations including picking, packing, kitting, and triage. This role ensures order fulfillment is executed with speed, accuracy, and efficiency across a multi-client 3PL environment supporting E-commerce (DTC) and/or Wholesale (B2B) customers./ppKey responsibilities include managing automated pick modules, driving performance metrics, and leading teams across multiple shifts. The ideal candidate is a results-driven, motivational leader who thrives in a fast-paced, high-volume setting and is committed to continuous improvement and operational excellence./ppWhat Youll Do :/pulliLead all outbound operations including picking, packing, kitting, and triage to ensure timely and accurate order fulfillment./liliManage and develop outbound supervisors and staff, fostering a high-performance team environment./liliEnsure adherence to service level agreements (SLAs), units per hour (UPH) targets, and quality standards./liliPlan and schedule labor based on forecasts, capacity requirements, and performance metrics./liliTrain teams on warehouse management systems (WMS) and standard operating procedures (SOPs)./liliMaintain organized and efficient picking locations for high-SKU environments./liliIdentify and implement process improvements to drive efficiency and throughput./liliCommunicate effectively with clients, internal teams, and other departments to resolve outbound issues and support service delivery./liliSupport company growth by identifying capacity constraints and recommending operational enhancements./liliMentor and develop leadership talent within the outbound team to support performance, engagement, and career growth./li/ulpWho You Are:/pulliMotivated leader, focused on speed + accuracy./liliStrong communicator and problem solver./liliThrives under pressure during peak fulfillment./li/ulpWhat Youve Done :/pulli5+ years in fulfillment operations./lili3+ years in outbound management or equivalent leadership./lili3PL or high-volume fulfillment experience/liliWMS advanced knowledge/li/ulpPhysical Demands:/pulliShift : 1st shift/liliComfortable working in a non-climate-controlled environment./liliAble to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.)./liliAble to lift and carry up to 30-50 lbs. on occasion./liliAble to maintain attention and concentration for extended periods of time./liliAble to work overtime./li/ulpCurrently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN./ppAll hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants./ppCart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees./p/div