Service Dispatcher

Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees. Job Description As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions, we are expanding our staff and seeking a Service Dispatcher to join the XXXXX, XX team. Service Dispatcher As a Service Dispatcher you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired. The ideal candidate will possess a high level of professional customer service, be extremely organized, have experience in scheduling, and be comfortable working in Excel and Word. Primary Responsibilities Prepare work order and distribute to field technicians. Schedule service calls and dispatch field technicians. Keep records of service calls and work orders. Update and maintain service management system with complete notes and current status. Audit and close completed work orders. Qualifications High School Diploma or General Education Degree. One year experience in scheduling/dispatching. Valid driver’s license. Ability to multitask while staying organized. Strong verbal and written communication skills. Positive customer service skills. Experience in lighting and electrical a plus. Benefits Stable employment. 401(k) Program with matching. Medical, Dental and Life benefits. Advancement opportunities for outstanding performers. #J-18808-Ljbffr