Mailroon Service Assocaite

Mailroom Services Associate

Title: Mailroom Services Associate Pay Rate: $16 Hours: Part Time 20-25 hours a week M-F shorter days Location: 3300 Enterprise Pkwy, Beachwood OH

Overview of Work Environment/Client Nuances: Sitting at a receptionist day Doing scanning Go to the copy room Answer some phone calls

About the Role: As a Mail Services Sr. Coordinator, you will assist with providing administrative support to a large team or department. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function, or individual contributor.

What You'll Do:

• Ensure that all packages received and delivered arrive the same day or advise the consignee of next-day arrival.
• Bring mail, packages, copy products, and stationery to assigned groups or locations as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
• Assist concierge in general clerical duties. This includes tracking packages, posting mail, arranging messenger services, and providing notary services.
• Schedule and coordinate on-site meetings. This includes reserving multiple conference rooms, ordering equipment, and coordinating catering needs.
• Perform administrative duties specific to the department such as conducting research, updating databases, and preparing collateral materials for mass mailings.
• Receive and direct incoming calls and visitors to appropriate personnel.
• Oversee opening, sorting, prioritizing, and distributing inbound mail.
• Coordinate services for outbound mail.
• Understand work routines and standards and apply skills and knowledge in a range of processes, procedures, and systems.
• Draft reports and correspondence; Answer common inquiries or complaints from clients, co-workers, and/or supervisors.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

What You'll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
• Excellent communication skills to exchange straightforward and complex information.
• Ability to follow basic work routines and standards in the application of work.
• Intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.

Summary: As a Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.