City Manager - Charlottesville

Posted Thursday, May 14, 2026 at 4:00 AM Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position Summary The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence. Primary Objective To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintain a safe and professional work environment across all valet locations. Duties and Responsibilities Operations Management Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service. Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards. Implement strategies to optimize traffic flow, space utilization, and overall service efficiency. Staff Leadership and Development Recruit, hire, train, and manage valet supervisors, attendants, and operational staff. Ensure employees meet performance expectations, appearance standards, and customer service protocols. Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce. Financial and Revenue Management Monitor and analyze financial performance, including revenue, expenses, and profitability. Oversee cash handling, reporting, and compliance with financial procedures. Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, and prepare and present financial reports and forecasts to senior management. Client and Business Relations Serve as the primary point of contact for property owners, business partners, and municipal stakeholders. Address client concerns, negotiate contracts, and maintain strong professional relationships. Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations. Customer Experience and Service Quality Ensure all valet locations provide exceptional customer service focused on guest satisfaction. Monitor and respond to customer feedback, complaints, and service issues promptly, implementing training programs to enhance guest interactions and improve service quality. Compliance and Safety Ensure adherence to local parking regulations, permits, and legal requirements. Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment. Technology and Equipment Management Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology. Identify and recommend technology upgrades to improve efficiency and service delivery. Travel and Communication Travel may be required to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights to leadership. May need to use a personal cell phone for operational matters. Supervisory Responsibilities Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills. Additional Responsibilities Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attend required staff meetings and complete assigned training modules in a timely manner. Work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. Knowledge, Skills, and Abilities Competency/Qualifications All essential duties must be performed satisfactorily. Reasonable accommodation may be made for individuals with disabilities. Education/Experience A bachelor’s degree in business, hospitality, management, or a related field is preferred but not required. Candidates should have 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams. Strong financial acumen is required, including experience in budgeting, financial reporting, and revenue optimization. Demonstrate excellent client relationship management skills, contract negotiations, and business development. Familiarity with local parking laws, permits, and compliance regulations is essential. Certificates and Licenses A valid driver’s license and reliable transportation are required, along with an acceptable motor vehicle record (no more than three moving violations within a three-year period). Pass and maintain a clean background check. No special certifications are necessary. Advanced Client Management Skills Require advanced client management skills, focusing on building and maintaining strong relationships. Effective communication with stakeholders, understanding their needs, and quickly resolving issues are essential. Effective Training and Leadership Skills Practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams. Demonstrate hands‑on coaching, team building, and adaptability across multiple sites. Flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees. Payroll Management Expertise in managing payroll focused on scheduling and overtime control. Instruct managers in creating efficient schedules and monitoring these for operational efficiency to optimize labor costs. Technological Proficiency Solid grasp of relevant technology, particularly PMC’s revenue management and scheduling software. Collaborate with IT and external vendors for successful technology rollouts. Excellent Communication and Reporting Skills Regularly report to operations and HR, and communicate effectively with various departments and external vendors. Communicate complex information clearly and concisely. Adaptability and Flexibility Adaptable to changing environments and flexible in managing various demands, especially with frequent travel and the capacity to handle unexpected challenges in project management and revenue operations. The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on site and in corporate environments. Associates frequently use computers, phones, and perform duties in or around corporate office settings. Physical Demands Extensive periods of sitting, standing, walking, and lifting moderate weights. Vision requirements include close, distance, peripheral, depth perception, and focus adjustments for on-site awareness and safety. Cell Phone Use May be required to use personal cell phones for work-related communication, coordination, and accessing work applications. Reimbursement for work-related phone usage follows company policy. Pay Transparency PMC is committed to pay transparency and equity among all employees, providing an environment where pay dialogue is allowed. PMC complies with Equal Employment Opportunity laws and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits – Medical, vision and dental insurance – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will Employment is on an at‑will basis; either party may terminate at any time, for any reason, with or without cause or notice, per applicable laws. A 120‑day introductory period applies. Fair Labor Standards Act (FLSA) Position is exempt under FLSA, meaning no overtime pay beyond 40 hours. Compensation complies with all federal, state, and local wage and overtime laws. All hourly rates meet or exceed the minimum wage for the work location. PMC complies with all state workmen’s compensation laws. Employee Leave PMC is compliant with all state‑specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensures equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Job Title Valet City Manager Department Valet Parking Operations Reports directly to Area Manager Schedule Full Time Status Exempt Compensation Salary plus bonus opportunities (salary can vary depending on market and applicable experience) #J-18808-Ljbffr