Account Manager - Atlanta, GA

Job Description

Job Description

Account Manager

Are you a Professional Sales Hunter? Do you just need a respected Brand with great products in a growth market to succeed? Want to be a part of a Mission that Matters?

Then come join the growing Sales team at Marketlab! Our sales team expansion is focused on new Customer relationships and making healthcare workers life's better. We support you with outstanding products, operational excellence and great technical and customer support. Now we need you!

Who We Are:

Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It’s our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities. 

Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience.

The Opportunity:

The Account Manager is the face of Marketlab for our customers. You will be responsible for the execution of sales growth within a defined territory and establishing long-term relationships with a portfolio of clients. This position advocates for the client and communicates with internal teams to provide the highest quality products. 

Functional/Technical Competencies:

Consultative Selling: Prioritize relationships and open dialogue with customers to identify and provide solutions to their needs. 

• Stay hyper focused on the customer.
• Be able to discover challenges faced by our customers to better position Marketlab solutions in a more compelling and effective way. 
• Represent multiple products and leverage internal resources and specialists to assist with opportunities. 

Negotiation Skills: Facilitate and lead strategic discussions with customers that lead to the deal being confirmed and closed.

Lead Generation: Identify and grow potential new customers/leads as well as expand the contact base of existing accounts.

Behavioral Competencies:

Communication: Use confident speech and body language to sell Marketlab products to customers. Provide clear, concise information surrounding Marketlab products to our customer in order to effectively ensure that the customer’s needs are met.

• Ask clear, open-ended questions to learn more about the challenges the customer faces.
• Keep cross-functional teams up-to-date on customer feedback, market trends, etc. so that the company can stay proactive in meeting the customer’s needs.

Creative Problem-Solving: Anticipate potential challenges related to the sales cycle and think outside of the box to find the best ways to solve them.

• Use product knowledge within the assigned product category to create solutions for customer’s needs, specifically if the original product offered no longer meets the customer’s needs.
• Research and find creative ways to generate new leads for the assigned product categories.
• Create and track customer needs to stay up to date on changes within the customer’s business.

Emotional Intelligence: Recognize, understand, and influence the emotions and behaviors of customers to ensure that the best outcome is met for all parties involved.

• Improve customer relationships by exhibiting empathy towards their challenges and providing solutions.
• Demonstrate active listening.

Team/Collaboration: Cultivate a positive,collaborative environment in which teams across Marketlab can achieve optimal results.

• Work within Marketlab’s sales team and other cross-functional teams to ensure that resources are being utilized effectively and efficiently.
• Provide constructive input on products, customer, company, and market with a collaborative and respectful approach.

What You’ll Do:

• Grow sales and gross profit using relationship-based selling techniques with existing and new customers. 
• Generate highly profitable sales and create customer loyalty by leveraging value-added services. 
• Build customer loyalty and retention through daily outbound calls and face-to-face visits. 
• Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions. Exceed goals and objectives of various outbound contact situations. Gain greater share of customers’ annual spend of consumable goods.
• Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting.
• Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms.
• Prepare and present quotations to customers establishing pricing based on profit margin guidelines Follow up on the status and close the sale. 
• Contact targeted customers to better understand customer needs and establish the company as a preferred supplier.
• Enter and maintain accurate customer and pertinent data for new and current customers into CRM database.
• Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies.
• Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations. Makes suggestions and proposals for ways to improve effectiveness.
• Troubleshoot problems regarding established customer accounts. Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints.
• Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns.

What You’ll Need:

• Bachelor’s degree in Sales, Marketing, Business, or Healthcare related field is preferred, or equivalent experience.
• Five or more years of sales experience is a requirement. Inside sales experience is preferred.
• Healthcare sales or hospital procurement experience preferred, selling consumable items in business-to-business situations also preferred.  
• Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties.
• Energetic, self-directed and excited about growing the company and increasing market share.
• Proficient with Microsoft Office and/or Google Workspace
• Familiarity with navigation of customer relationship databases.
• Willingness to travel as needed for on-site customer meetings. Travel requirements will vary from 10-70% depending on the territory and customer needs.