Service Advisor

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Employment Type: Full-Time (5-day work week with Saturday rotations)

Compensation Range: $80K-$125K annually

Join the Porsche Conshohocken Team – Drive Your Career Forward!

Are you passionate about the automotive industry and eager to begin your career with a luxury brand? Porsche Conshohocken is seeking a motivated and customer-focused Service Advisor to support our dynamic service department. This is a fantastic opportunity with one of the most prestigious names in the automotive world.

Key Responsibilities:

• Customer Interaction:
  • Greet customers warmly and assist with service requests
  • Listen to customer concerns and help communicate their needs to the service team
• Communication:
  • Keep customers informed throughout their service experience
  • Provide updates about vehicle issues, repairs, and estimated costs
• Documentation:
  • Accurately document customer concerns and technician findings
  • Ensure all work orders are clear, complete, and properly filed
• • Help schedule appointments and handle incoming service calls

  • Provide timely updates and follow-up information to customers

• Shop Organization:
  • Help maintain a clean, organized, and efficient service area
  • Assist with organizing technician workload and shop scheduling
• Follow-Up:
  • Reach out to customers to ensure satisfaction and address any concerns post-service
• Technology Use:

  • Utilize dealership service software to manage customer interactions and track vehicle history

• Adhere to Standards:
  • Uphold brand and dealership standards for customer satisfaction and professionalism
  • Comply with company policies and applicable laws and regulations

Qualifications:

• Strong communication and customer service skills

• CDK experience preferred

• Eagerness to grow in the automotive industry

• Ability to multitask in a fast-paced environment

• Previous customer service or automotive experience is a plus

• Valid driver’s license required

Benefits:

• Health Insurance (Medical, Vision, and dental)
• Supplemental Insurance Options
• 401(k) Retirement Plan
• Training & Career Development Opportunities
• Work with a Prestigious Luxury Brand

Ready to start your journey with Porsche? Apply today and be part of a team where excellence drives everything we do.