IT Support Technician

Job Description

Job Description

Title: IT Support Technician

Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework)

Benefits: Full-Time Employee benefit package

Shift Timing: Monday-Friday, 9AM-6PM (EST)

On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues

• Requirements:
• • 1-3 years of experience in: IT Support
  • Advanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, and Information Security
  • Intermediate knowledge in supporting: Active Directory and Computer Imaging
  • Intermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IP
  • Organized and capable of multitasking in a fast paced, team driven environment
  • Excellent customer service and communication skills
  • Ability to handle 24/7 on-call rotational duty
  • Ability to travel by road and air

• Responsibilities:
• • Support 350+ corporate users both onsite and remotely for all IT related issues
  • Monitor and support 250+ store location networks consisting of routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices
  • Monitor, triage, escalate, and resolve IT support tickets
  • Onsite setup and troubleshooting of corporate laptops and desktops
  • Onsite and remote deployment, disassembly, and troubleshooting of store networks (routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices)
  • Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)
  • Coordinate with other departments and ISP's in resolving store connectivity issues

• Desired Certifications (one or more):
• • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Cisco CCNA
  • Fortinet NSE

Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.

Company Description

Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.