Software Validation Engineer

Job Description

Job Description

Crexendo®, Inc. is an award-winning premier provider of Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Our solutions currently support over 2.5 million end users globally and was recently recognized as the fastest growing UCaaS platform in the United States.

Crexendo Software Validation Engineer 

You will be part of a team working on Crexendo's (NASDAQ: CXDO) award-winning business communications software that currently supports 3 million users. As part of the team, you will validate web, mobile, and VoIP firmware products, coordinate with vendors, and develop and maintain test automation. 

If you are naturally curious about how things work, like taking things apart, find yourself criticizing software applications and websites, and are hungry to learn new technologies and touch lots of different aspects of applications, networking, databases, this job could be a great fit for you.  

Responsibilities

• Perform manual feature and bug fix testing for Crexendo's web and mobile application using TestRail/Practitest, fail test cases where appropriate, write bugs, and track bugs to completion through the development lifecycle
• Validate VoIP firmware products and coordinate with vendors to create firmware fixes 
• Work with software developers to design new features and smart approaches to fixing bugs 
• Maintain the repository of test cases, test sets, and defect tickets
• Review test cases for accuracy and clarity; review test sets for consistency
• Learn new technologies and quickly apply what you've learned to your efforts
• Write automation test cases 

Personal Qualifications

1. Communication - relentless in communicating to understand the product and the work assigned.

2. Strong work ethic with consistent and reliable results

3. Initiative - always take the next action to move our overall effort forward

4. Attention to detail - meticulous, quality work.

5. Good learner - ability to learn - not repeating mistakes.

6. Consistency - following directions consistently

7. Good attitude - a positive approach to teamwork, accepting responsibility for mistakes and critical feedback, enjoys and celebrates successes

Maintain a strong security posture by adhering to all company information security policies and procedures. This includes, but is not limited to, protecting customer data from unauthorized access, maintaining the confidentiality of sensitive information, adhering to established availability protocols, and participating in mandatory annual security awareness training.

We're looking for someone who loves technology and has spent a lot of time playing around with software and hardware.

Professional Qualifications 

1. Bachelor's degree in computer science or equivalent.  Experience with manual testing preferred
2. 4-7 years in Software QA
3. 4-7 years experience debugging complex systems, including web services, API 
4. Experience debugging LAMP stack technologies 
5. Experience with Linux –how to use it to debug problems / tailing logs and reading 
6. Experience with SIP and VoIP

Key technologies and keywords: SIP, session initiation protocol, VOIP, BLF, busy lamp field, MWI, message-waiting indicator, freeswitch, opensips, software development lifecycle (SDLC), Linux testing java applications, JIRA, practitest, git,  Zephyr, test lodge, wan, lan, networking, dhcp, DNS, wireshark, audacity, nextiva, 8x8, ringcentral.

Benefits:

Crexendo offers a comprehensive benefits package including; equity, medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3.5% 401K match.