Customer Success Manager

Job Description

Job Description

THE OPPORTUNITY

We're looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what NavVis has to offer.

You will manage a portfolio of clients, guiding them through successful integration, optimized workflows, and long-term value.

If you are a hands-on, consultative professional who thrives on connecting with people and driving results, this is your chance to shape the customer experience in a growing tech environment.

HOW YOU WILL MAKE AN IMPACT

• Set clients up for success from the start. You'll kick off every new engagement with a welcome call, then stay close during the first projects, answering questions, catching friction early, and helping clients get up and running with confidence.
• Help clients do more with what they have. Beyond onboarding, you'll act as a hands-on advisor, guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products.
• Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way, checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
• Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth, for the client and for NavVis.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience: 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.
• Location: Based within commuting distance of Denver, Colorado as this role requires regional availability.
• A Consultative Mindset: You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed.
• A "Get It Done" Attitude: You are resourceful, innovative, and able to manage multiple priorities without dropping the ball. You know when to solve a problem independently and when to ask for help.
• People-Centric: You are naturally a "people person" approachable, reliable, and skilled at building trust with clients and internal teams alike.

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

At NavVis, you'll thrive in an environment that values collaboration, innovation, and growth. We offer:

• It's important to take a break from work! We offer 15 days of vacation and 11 public holidays .
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive health/ vision/ dental insurance
• Up to $4500 USD employee referral bonus
• 401k matching up to 4%
• 5 days of paid sick leave
• Paid Parental Leave.

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we're helping organizations make smarter decisions and build more efficient, connected operations.

With over 300 people from around 60 nationalities and offices around the globe, we're proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.

You'll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you'll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.

We derive our strength from our diversity.

NavVis' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.