Bartender Substitute

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. 

Overview

The Bartender is responsible for taking care of the guests first and foremost with priority to those guests in front of them. Responsibilities include complete set up of the bar area and the mixing of drinks and serving the food for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor, beer and wine inventory.

Responsibilities

Must be able to effectively communicate, both verbally and written, with the guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be open and willing to work as a team and help colleagues when needed.

· Should be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Have the ability to effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.

· Have the ability to understand and apply complex information, data, etc. from various sources to meet

appropriate objectives.

· Have the ability to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information

· Should have the ability to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a friendly and warm demeanor at all times.

Additional Requirements:

· Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Process guests’ checks, collect cash and process credit cards and room charges according to standards.

· Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.

· Retrieve and put away requisition for all items on the bar menu keeping everything at par level.

· Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.

· Pre-batch cocktails as per recipe book and store and rotate properly.

· Prepare and serve all kinds of hot drinks such as: tea, coffee, espresso, cappuccino, matcha and etc.

· Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.

· Ensure the lounge areas are kept clean and tidy as well as fully stocked with, china and silver.

· Be familiar with the computer (POS) system. Carry out cashiering functions by closing checks and servicing the guest.

· Follow all state liquor laws.

· Assist in maintaining beverage cost. Use jigger or other measuring tools for beverage preparations.

· Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary, report to management. Practice TIPS alcohol service standards.

· Complete beverage requisitions to maintain par levels as needed. (bottle for bottle method)

· Stock and clean glassware. Washing and polishing of all bar and lounge glassware

· Check beer and cold brew coffee tanks to ensure that they are full and secured properly at the bar.

· Prep all garnishes.

· Assist in cleaning of tables and all lounge area as needed.

· Follow up, run and serve food orders from the kitchen to the guests

· Pre-bus and keep a neat and clean bar area, maintain throughout service to bar guest

· Remove when full, replace and bus the dish bin, stock dirty dishes and silverware neatly and quietly in the bus bin.

· Take and deliver to-go food and beverage orders from any guest that requires such service.

· Ensure overall guest satisfaction.

· Breakdown and store all items as required.

· Be familiar with fire extinguishers, locations and know how to use them

· Keep bar and coffee area clean and up to NYC Health department standards including sanitation wipes/buckets and proper use of cleaning/sanitation chemicals.

Qualifications

High school diploma or equivalent and/or experience in a hotel or a related field preferred.

· Must be of legal age to serve alcoholic beverages, according to local state laws.

· Must have TIPS, safe alcohol service certification. (T.S.)

· Flexibility to work weekends, holidays, and extended hours as required.

· Ability to lift up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand and move around for extended period of time.

· Previous bartending experience helpful.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 9/10/26and will remain open for at least 75 days.