Office Associate

Job Title: Office Associate

Location: Bedford Park, IL

Industry: Home Services Industry (Field Operations Support)

Compensation: $18$25 per hour, based on experience

Work Schedule: Full-time, 2nd Shift (2:00 PM to 10:30 PM) 100% onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k), along with additional employer-sponsored benefits.

About Our Client:

Addison Group is hiring for our client, a well-established, family-oriented organization in the essential home services industry. The company has a strong team culture, emphasizes employee support and training, and operates in a fast-paced environment that plays a critical role in supporting field operations across a large service network.

Job Description:

The Office Associate plays a key role in supporting field technicians, dispatch teams, and internal operations by ensuring accurate documentation, smooth communication, and efficient workflow coordination. This position is highly interactive and requires strong multitasking skills, attention to detail, and the ability to thrive in a fast-paced, service-driven environment.

This role includes working closely with technicians in the field, coordinating updates, resolving operational questions, and ensuring job details are accurate as they move through the system. The position is part of a collaborative office team that supports a large network of service professionals.

Key Responsibilities:

• Communicate with field technicians, dispatch teams, and internal departments via email, phone, and MS Teams
• Provide real-time support by resolving questions related to scheduling, job details, pricing, and service updates
• Review, process, and verify job documentation to ensure accuracy across systems
• Enter and maintain accurate data in internal platforms and tracking systems
• Coordinate daily workflow to support technicians and ensure timely job completion
• Assist in troubleshooting operational issues and routing information to appropriate teams
• Support payment processing and ensure proper documentation is recorded
• Maintain organized records and uphold data integrity standards
• Contribute to a collaborative team environment focused on efficiency and responsiveness

Qualifications:

• Strong computer skills, including proficiency in Microsoft Office (especially Outlook, Excel, and Teams)
• Excellent customer service and communication skills
• Strong organizational abilities and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with the ability to think quickly under pressure
• Team-oriented with a positive and proactive attitude
• Comfortable working in an operational, service-driven office setting

Additional Details:

• Onsite parking available
• Team-oriented environment
• Extensive 30-day training program provided
• High-volume communication role requiring responsiveness and adaptability

Perks:

• Strong, supportive team culture
• Paid holidays and PTO
• 401(k) with company match
• Employee discounts (cellular and other programs)
• Credit union access
• Stable, long-term direct hire opportunity
• Structured training and clear onboarding process

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.