Customer Service Representative - State Farm Agent Team Member

Responsible Recruiter

Benefits: Simple IRA, License reimbursement, Health insurance, Opportunity for advancement, Paid time off, Training & development, Bonus based on performance, Competitive salary, Flexible schedule

About Our Agency: I opened my agency in 2021 and currently lead a team of seven. Before becoming a State Farm agent, I spent 25 years running a company, giving me extensive experience in leadership, customer service, and building a successful team. Giving back is also important to us, and our agency stays actively involved in the local community throughout the year. Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, and three weeks of paid time off to start. We prioritize work-life balance and also offer additional perks and incentives throughout the year, including closing the office early ahead of certain holidays. Our culture is fun and supportive, but we also know when it's time to get to work. Everyone understands what's expected of them, and we value people who follow through on their commitments. I'm looking for someone who is dependable, detail-oriented, and receptive to coaching and constructive feedback.

Role Description

As a Customer Service Representative with Mike Fahnestock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Wood River, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.