IT Network Engineer

Job Title

Technical Network, Telephony and Video Surveillance Administrator

Job Description

Under general supervision, performs technical network, telephony and video surveillance administration work of considerable difficulty, and performs related duties as assigned.

Essential Job Functions

This list of tasks is illustrative only, and is not a comprehensive listing of all functions and tasks performed by positions in this class.

• Install, modify and maintain computer networks such as local area networks, wide area networks, Internet access, and other data communications systems.
• Perform network troubleshooting to isolate, diagnose and repair common network problems.
• Maintain Firewall ACL rules and Remote Access.
• Upgrade data network equipment to latest stable software and firmware releases.
• Configure and deploy routing and switching equipment.
• Configure, deploy, troubleshoot and update Session Border Controller.
• Troubleshoot VoIP routing and function using SIP message captures.
• Provision, deploy, maintain and troubleshoot VoIP phones.
• Research and recommend software and hardware purchases to the Senior Network Engineer.
• Prepare reports regarding usage, network vulnerabilities and related topics.
• Install and maintain surveillance equipment and software.
• Troubleshoot IP surveillance camera, server and network operation.
• Must be available to assist "on-call" technicians as needed.

Knowledge and Skills

• Understanding of Cisco Service Provider routing and switching.
• Understanding of SIP communications and call flows.
• Knowledge of Software Defined Networking Concepts.
• Knowledge of Meraki wireless and VPN technologies.
• Knowledge of basic Analog Phone communications.
• Knowledge of VoIP Gateways/SBCs and Teams Direct Routing.
• Knowledge of current MS Windows Operating systems, MS Windows Server, Hardware Virtualization, Active Directory, MS Azure and Unified Messaging.
• Skill in professional communications both verbally and in writing.
• Skill in handling stressful situations with hard deadlines and/or conflicting priorities.
• Skill in establishing and maintaining effective working relationships with employees, other agencies and the public.
• Experience with Microsoft Teams as an Enterprise PBX.
• Experience in Cisco Enterprise routers, switches and firewall devices.
• Experience planning, organizing and fulfilling projects that include cooperation between multiple departments and vendors.
• Experience with Video Surveillance Platforms and System Design.

Desirable Qualifications

Bachelor's Degree in Computer Science or closely related technical field; AND three years' experience in network administration and computer systems; prior work experience in a government setting is preferred.