Lead Project Manager

Job Description Join Sprinklr's elite Professional Services team as a Project Manager and steer enterprise-level initiatives for our top-tier customers. Drive projects from conception to completion. Responsibilities Portfolio Management: Oversee a dynamic portfolio of 5-7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution. Collaborative Leadership: Partner with consulting teams, internal leaders, and regional departments to synchronize efforts and propel project delivery forward. Efficiency and Excellence: Ensure the efficiency of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints. Stakeholder Engagement: Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success. Solution Expertise: Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs. Transparent Communication: Keep all stakeholders informed with accurate project reporting and forecasting, while adeptly managing risks, issues, and change requests. Client Satisfaction: Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet. Leadership and Quality Assurance: Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders. Industry Insight: Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively. Qualifications Bilingual proficiency: Business fluency in both German and English is mandatory. Client Management experience: Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments. Project Management: Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organizational goals. Leadership Acumen: Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively. Technical Aptitude: Familiarity with software development life cycles, web technologies, and Agile project management methodologies. Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable. If you're ready to lead transformative projects in a dynamic environment and make a tangible impact, apply now to join Sprinklr's innovative team! Benefits Voluntary healthcare coverage (where applicable) Paid time off to recharge and spend time with loved ones Open mentoring program to support growth EEO Statement Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. Recruiting Scam Warning Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid scams. If you are contacted by someone you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. #J-18808-Ljbffr Sprinklr