General Manager

WHO WE AREWe are a nationally recognized luxury stone design and manufacturing company featured in Luxe, Architectural Digest, Traditional Home, and other leading publications. We partner with top-tier architects, designers, and builders across the country to produce high-end fireplace mantels, bathtubs, sinks, and custom architectural elements.Our main showroom and manufacturing facility are located outside of Chicago. Our mission is to create timeless, high-quality products that will last for generations.POSITION OVERVIEWWe are seeking a senior-level operator to take ownership of the business as a Chief Operating Officer / VP of Operations. This role is responsible for building, structuring, and scaling the company across operations, manufacturing, and business development.This is a true leadership position focused on executing growth, building systems, and running day-to-day operations at a high level. You will work directly with ownership to transform the company into a highly efficient, scalable operation.This role is ideal for someone who has experience building or scaling a manufacturing or product-based business and is looking for a long-term leadership opportunity.CORE RESPONSIBILITIESBusiness Operations & LeadershipOversee and manage all day-to-day operations across manufacturing, sales, and administrationEstablish structure, accountability, and performance metrics across all departmentsTranslate company vision into executable operational plansBuild and lead a high-performance leadership teamManufacturing & Production OversightOversee production operations to ensure efficiency, quality, and on-time deliveryImplement systems to improve workflow, capacity, and outputDrive continuous improvement across manufacturing processesAlign production capabilities with sales growthSystems, Infrastructure & InventoryDesign and implement scalable operational systems across the businessBuild and manage inventory systems, material tracking, and production planningIntroduce and optimize ERP/CRM tools, reporting dashboards, and operational KPIsImprove organization, forecasting, and resource allocationBusiness Development & GrowthDrive revenue growth through new business development and strategic partnershipsDevelop and expand distribution channels and national accountsWork closely with sales to improve conversion, pipeline management, and client experienceIdentify new market opportunities and product expansion strategiesFinancial & Performance ManagementOwn operational performance metrics including revenue, margins, and efficiencyImprove profitability through cost control, process improvement, and better systemsWork alongside ownership on budgeting, forecasting, and strategic planningBrand & Market PositioningHelp elevate the companys brand positioning within the luxury design and construction marketEnsure alignment between operations, product quality, and brand standardsQUALIFICATIONSRequired710+ years experience in operations leadership, manufacturing, or business managementProven track record of scaling or significantly improving a business or divisionStrong experience building systems, processes, and operational infrastructureExperience managing multiple departments (operations, production, sales)High-level leadership, communication, and decision-making abilityStrong financial and analytical mindsetAbility to operate both strategically and tacticallyPreferredExperience in manufacturing, construction, or product-based businessesBackground in stone, concrete, architectural products, or custom fabricationExperience implementing ERP, CRM, or inventory management systemsFamiliarity with working alongside designers, architects, or buildersEntrepreneurial mindset or experience in a growth-stage companyCOMPENSATION & STRUCTURECompetitive base salary (based on experience)Performance-based bonuses tied to company growth and profitabilityLong-term growth opportunity Employee product discountsWHAT SETS THIS ROLE APARTThis is not a traditional operations role. This is an opportunity to build, structure, and lead a growing company at a high level. You will have direct impact on strategy, operations, and growth, with the ability to implement systems and build a team that supports long-term scale.We are looking for a leader who thinks like an ownersomeone who can bring structure to a fast-growing business and elevate it into a highly efficient, premium manufacturing operation.
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