Senior Program Manager

Senior Program Manager

Raleigh, North Carolina

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

As an Advanced Services Senior Program Manager, you will be the operational heartbeat of the Customer Experience organization, transforming high-level strategy into tangible culture, community, and alignment. You will serve as a high-impact change agent, bridging the gap between CX leadership, frontline teams, and broader GTM functions to embed continuous improvement into our global operations. By architecting premier internal forums and synthesizing field feedback into clear strategic initiatives, you will directly influence how our worldwide team collaborates to deliver excellence.

What You'll Do

• Orchestrate Global CX Engagement: Lead the end-to-end strategy, content, and execution for marquee organizational programs—including All Hands, leadership forums, and recognition initiatives—ensuring total alignment with enterprise business priorities.
• Operationalize Voice of the Field Insights: Synthesize complex feedback from CSAT and NPS programs into clear, actionable data trends, driving cross-functional accountability and tracking corrective actions to optimize the frontline experience.
• Drive Strategic Change Communications: Author and manage high-impact internal communication streams, translating complex corporate updates into transparent, motivating narratives that align global teams around shared goals.
• Scale the CX Knowledge Ecosystem: Project-manage critical operational efficiency workflows and spearhead the continuous modernization of the CX HUB, establishing it as the definitive, friction-free digital source of truth for global teams.

What You Bring

• Experience: 10+ years project/program management experience working in a global, external customer-facing environment. Proven experience leading complex, customer-facing technology or professional services projects for large enterprises, ideally in storage, cloud infrastructure, or data-center modernization (including migration programs). Federal experience is preferred.
• Certification: PMP Certification required
• Cross-Functional Program Mastery: Proven expertise leading large-scale program management and internal communication initiatives, with a demonstrated ability to align multiple diverse groups around a single objective.
• Strategic Communication & Change Management: Exceptional business writing and relationship-building skills, with a knack for navigating organizational change and translating corporate priorities into clear, engaging team actions.
• Analytical Problem Solving & Feedback Loop Execution: Strong proficiency in data analysis, particularly within customer-satisfaction focused environments, with the ability to turn qualitative field feedback into structured operational plans.
• Digital Workplace Optimization: Superior organizational skills with specialized experience building and maintaining collaborative project repositories and online document ecosystems (such as Google Docs) to drive transparency.

Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$146,000 - $219,000 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations and Accessibility: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you're invited to an interview.

Our Commitment to a Strong and Inclusive Team: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.