Senior Program Manager

Senior Program Manager

Raleigh, North Carolina

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

As an Advanced Services Senior Program Manager, you will lead complex, customer-facing programs from initial handoff through successful delivery, translating business objectives into clear execution plans, strong stakeholder alignment, and measurable outcomes. You will serve as the connective point across customers, sales, services, and internal leadership, ensuring programs stay on track while creating a consistent, high-quality customer experience. In this role, you will combine strategic thinking, operational discipline, and proactive communication to drive delivery excellence across a global, matrixed environment.

What You'll Do

• Lead complex program delivery: Own Advanced Services engagements end to end, from transition out of sales through planning, execution, governance, and closure, ensuring scope, schedule, risks, and deliverables are managed with precision.
• Serve as the primary customer-facing program lead: Build trusted relationships with customer stakeholders, run kickoffs and working sessions, manage executive communication, and drive alignment through key milestones and final acceptance.
• Coordinate cross-functional execution: Partner closely with Sales, Customer Success, Solutions teams, delivery resources, and other internal stakeholders to keep teams aligned, remove blockers, and ensure a seamless customer journey.
• Drive operational rigor and business visibility: Maintain accurate forecasts, track financial and delivery health, monitor time and resource alignment to plan, and provide clear program updates that support strong decision-making and predictable outcomes.
• Strengthen delivery consistency and continuous improvement: Capture lessons learned, identify process improvement opportunities, and help evolve program management best practices that improve scalability, efficiency, and customer satisfaction across the organization.

What You Bring

• Experience: 10+ years project/program management experience working in a global, external customer-facing environment. Proven experience leading complex, customer-facing technology or professional services projects for large enterprises, ideally in storage, cloud infrastructure, or data-center modernization (including migration programs). Federal experience is preferred.
• Certification: PMP Certification required
• Cross-Functional Program Mastery: Proven expertise leading large-scale program management and internal communication initiatives, with a demonstrated ability to align multiple diverse groups around a single objective.
• Strategic Communication & Change Management: Exceptional business writing and relationship-building skills, with a knack for navigating organizational change and translating corporate priorities into clear, engaging team actions.
• Analytical Problem Solving & Feedback Loop Execution: Strong proficiency in data analysis, particularly within customer-satisfaction focused environments, with the ability to turn qualitative field feedback into structured operational plans.
• Digital Workplace Optimization: Superior organizational skills with specialized experience building and maintaining collaborative project repositories and online document ecosystems (such as Google Docs) to drive transparency.

Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$146,000 - $219,000 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you're invited to an interview.

Our Commitment To A Strong And Inclusive Team: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.