Patient Care Coordinator

Patient Care Coordinator

Optimum Therapies is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across Wisconsin and North Dakota and a team of more than 90 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff. We are currently seeking a full-time Patient Care Coordinator to join our Menomonie clinic team. As a Patient Care Coordinator, you are the first point of contact for our patients and play a key role in creating a welcoming, organized, and positive experience from the moment they walk through our doors or call our clinic.

What You'll Do

• Greeting and communicating with patients to provide a positive, supportive experience
• Scheduling patient appointments and managing daily clinic flow
• Answering incoming phone calls from patients and physician offices
• Collecting insurance co-pays and private payments for services
• Entering and maintaining accurate patient information in our systems
• Verifying insurance eligibility, benefits, and prior authorization requirements prior to patient visits
• Assisting with patient flow by preparing treatment areas, coordinating room availability, and supporting daily clinic operations
• Collaborating closely with therapists and support staff to ensure excellent patient care
• Representing Optimum Therapies in the community through occasional outreach events, health fairs, and marketing initiatives

Schedule & Work Environment

• Approximately 32 hours per week
• Monday through Friday
• Clinic hours range from 7:00 a.m. to 6:00 p.m.
• No evenings, weekends, or holidays
• Team-focused environment that values flexibility, support, and work-life balance

What We're Looking For

• A friendly, patient-focused mindset with excellent communication skills
• Comfortable using computers and multiple software systems
• Ability to multitask, stay organized, and adapt in a fast-paced environment
• A team player who is willing to jump in and help where needed
• Honest, dependable, and trustworthy
• Previous experience in a healthcare, administrative, customer service, or reception role is preferred. Familiarity with health insurance verification and prior authorization processes is a plus.
• Someone who is looking to grow with our team and contribute to a positive, patient-focused clinic culture.

Compensation & Benefits

• Starting wage of $18.00-$19.00 per hour based on experience
• Medical and dental insurance options
• Employer-paid life and long-term disability insurance
• Paid holidays and paid time off
• 401K with employer match
• Voluntary insurance options
• Family-friendly, community-focused culture