Automotive Service Advisor

Overview Sullivan’s Auto Service is growing and looking for a high-performing Service Advisor who enjoys helping people, building trust, and delivering an exceptional customer experience. This is not an order-taker position. We’re looking for a professional who can communicate vehicle needs clearly, educate customers, build value, and help customers make informed decisions about maintaining and repairing their vehicles. If you’re motivated by helping people, achieving goals, being rewarded for performance, and prefer not to work weekends, we’d like to meet you. What You’ll Do Greet customers and create a world-class service experience Build trust through clear communication and education Present repair recommendations confidently and professionally Manage estimates, approvals, and vehicle status updates Coordinate workflow with GM, technicians and parts personnel Monitor vehicle progress and ensure deadlines are met Follow up with customers throughout the repair process Maintain accurate records in our shop management system Support customer retention and long-term relationships Consistently achieve sales and gross profit objectives What We’re Looking For Automotive service advising experience a plus Strong communication and relationship-building skills Proven sales experience is a plus Ability to handle multiple tasks in a fast-paced environment Positive attitude and professional appearance Strong organizational and follow-through skills Comfortable discussing vehicle repairs and maintenance Team-oriented mindset Coachable and growth-minded #J-18808-Ljbffr