Human Resources Representative

Human Resources Representative

The Human Resources Representative serves as a key member of the Pro-Play Games Human Resources team, supporting the day-to-day administration and coordination of HR operations across Pro-Play Games Storefront and PPG Event Management. Working closely with the HR & Operations Manager, the HR Representative helps coordinate department priorities, provides guidance and support to the Human Resources Associate, assists managers and employees with HR-related needs, and helps ensure HR processes are completed accurately, consistently, and within established timelines.

This position combines hands-on HR administration with elevated departmental responsibility. The HR Representative is expected to independently manage routine HR matters, recognize when an issue requires escalation, support the development of the HR Associate, and help maintain a responsive and organized Human Resources function.

This is a hybrid position requiring two onsite workdays per week at our Miami location and allowing three remote workdays per week. The specific onsite schedule will be established based on departmental and operational needs. Requisition is open to candidates with South Florida and must reside within a reasonable commuting distance and be available to work onsite as required.

Key Responsibilities

• Coordinate day-to-day HR priorities in partnership with the HR & Operations Manager.
• Monitor HR support requests and assist with maintaining established response timelines.
• Coordinate onboarding and offboarding processes and ensure required steps are completed accurately and on time.
• Review HR documentation for accuracy and completeness.
• Maintain confidential employee records and documentation.
• Support compliance with company policies, procedures, and applicable employment requirements.
• Escalate sensitive, complex, or higher-risk matters to the HR & Operations Manager when appropriate.

Team Support & Development

• Provide day-to-day guidance and support to the Human Resources Associate.
• Assist with training and onboarding new HR team members.
• Review administrative work and documentation when appropriate.
• Help establish clear priorities and follow-up expectations within the department.
• Identify opportunities to improve department organization and efficiency.
• Assist with the development and maintenance of HR SOPs, guides, templates, and training materials.

Employee & Manager Support

• Serve as a resource for employees regarding routine HR questions, policies, procedures, and processes.
• Support managers with coaching documentation, corrective-action processes, and other employee-related documentation.
• Assist with employee relations matters, including information gathering, documentation, and follow-up under the direction of the HR & Operations Manager.
• Coordinate payroll corrections, timecard investigations, and related employee inquiries.
• Support benefits administration and employee communications.
• Recognize matters requiring additional review and escalate appropriately.

Recruitment & Onboarding

• Support the recruitment process from candidate review through onboarding.
• Coordinate interview scheduling and candidate communications.
• Participate in candidate pre-screens and interviews as assigned.
• Provide input during the candidate selection process.
• Monitor hiring pipelines and follow up on outstanding recruiting actions.
• Coordinate onboarding readiness with hiring managers.
• Ensure new-hire documentation and system requirements are completed within established timelines.

HR Systems & Administration

• Work within HR and operational systems including ADP Workforce Now, Monday.com, Slack, and Google Workspace.
• Perform routine HR audits and identify missing or inconsistent documentation.
• Monitor HR deadlines and required follow-ups.
• Assist with department reporting and tracking.
• Maintain organized and accurate HR records across approved company systems.

Process Improvement

• Identify recurring issues, administrative bottlenecks, and opportunities for improvement.
• Recommend improvements to HR processes and employee experiences.
• Assist with developing new workflows, forms, templates, and documentation.
• Participate in department projects and implementation of new HR initiatives.
• Help ensure established HR processes remain practical, consistent, and scalable as the organization grows.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Management, or a related field, or an equivalent combination of relevant education and professional Human Resources experience.
• Minimum of two years of professional Human Resources experience supporting multiple areas of the employee lifecycle.
• Hands-on experience with onboarding, offboarding, employee documentation, HR support requests, and confidential recordkeeping.
• Working knowledge of employment practices, workplace policies, and HR compliance requirements.
• Experience supporting employees and managers by answering routine HR questions and escalating sensitive or complex matters appropriately.
• Ability to manage competing priorities, meet established deadlines, and follow through on open HR matters with limited supervision.
• Strong written and verbal communication skills with demonstrated professionalism, discretion, and attention to detail.
• Proficiency with Microsoft Office or Google Workspace and experience working within an HRIS or similar employee-management system.
• Ability to work a hybrid schedule consisting of two onsite days per week at our Miami location and three remote days per week.
• Ability to provide documentation verifying the education, certifications, and professional experience represented in the application or résumé.

Preferred Qualifications

• Professional HR certification, such as SHRM-CP, PHR, or another recognized Human Resources credential.
• Experience using ADP Workforce Now, Monday.com, Slack, Google Workspace, DocuSign, or similar workplace systems.
• Previous experience coordinating departmental priorities or providing guidance and support to junior HR team members.
• Experience supporting both traditional employees and independent contractors.
• Experience working in a fast-paced, multi-department organization with both onsite and remote team members.
• Familiarity with payroll administration, timekeeping, benefits coordination, recruiting, and applicant tracking systems.
• Experience identifying process gaps and assisting with the development or improvement of HR procedures, forms, and workflows.

Success Looks Like

Within the first 90 days, the Human Resources Representative should be able to:

• Independently handle routine HR administrative responsibilities and employee inquiries.
• Effectively prioritize assigned HR responsibilities and follow-ups.
• Maintain HR support requests within established response expectations.
• Provide consistent day-to-day support and guidance to the Human Resources Associate.
• Coordinate onboarding, offboarding, recruiting, and employee documentation with limited supervision.
• Identify when an employee or manager's concern requires escalation to the HR & Operations Manager.
• Maintain accurate, organized, and confidential HR documentation.
• Navigate the department's primary HR systems confidently.
• Identify opportunities to improve existing HR processes.
• Build credibility as a reliable HR resource for employees and managers.

About Us About Pro-Play Games Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year. Joining Pro-Play Games means being part of a passionate, high-energy team that values:

• Teamwork and accountability
• Integrity and professionalism
• Community and customer focus
• Growth and continuous improvement

In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law. Monday - Friday 9 AM - 5 PM or 10 AM - 6 PM