Associate, Client Processing Representative I

Job Description Client Processing - S5 applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis. Responsibilities include phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations, accounting services, and updates to client accounts in a timely manner. Performs complex operational tasks in a product or functional area, conducts independent analysis and policy interpretation, and processes updates to client accounts or company records manually. Responsible for reconciliations, such as reconciling cash breaks and position differences, and for gathering and compiling data. Serves as the primary point of contact for clients, executing all correspondent requisites with accuracy and an understanding of the underlying business and specific client needs. Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure efficient systems and incorporate necessary risk mitigations. Provides product knowledge and technical assistance, determining when more complex problems should be referred to a supervisor or senior professional. Reviews and checks work of other Client Processing Support staff and helps resolve escalated issues, may allocate and check work of other team members, and may be responsible for supervisory review and approval actions. Responsible for the quality and completion of own work. High school/secondary school or the equivalent combination of education and experience is required. Bachelor’s degree preferred. 5-7 years of total work experience preferred. Experience in brokerage processing preferred. Applicable local/regional licenses or certifications as required by the business. About The Team At BNY, our culture speaks for itself. Check out the latest BNY news at BNY Newsroom & BNY LinkedIn. Here’s a Few Of Our Recent Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 Most Just Companies, Just Capital and CNBC, 2025 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Eligible employees may enroll in a 401(k) plan and participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits, including various paid time off benefits, such as vacation and sick time, dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will’’ position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Equal Employment Opportunity Statement BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, Females, Individuals with Disabilities, and Protected Veterans are encouraged to apply. #J-18808-Ljbffr BNY