Business Analysis Manager - Salesforce CRM Analytics

Job Overview This role supports strategic and operational decision‑making by delivering insights and analysis across the business. It manages data mining, business intelligence, and reporting to provide actionable recommendations. The role collaborates with multiple teams to conduct complex modeling and analysis for business improvements. Specific to this role is required Salesforce CRM Analytics knowledge and experience of data visualization and report building. Location: Must be located in Bellevue, WA; Overland Park, KS; New York, NY; or Frisco, TX. Hybrid schedule requiring at least 3 days a week in office. Job Responsibilities Provide insights and recommendations that optimize business experiences through cross‑functional collaboration and data analysis Develop and maintain data and Salesforce CRM Analytics reporting solutions including dashboards, reports, and self‑service tools to support enterprise goals Apply analytical and modeling techniques to support decision‑making and resource prioritization across the organization Participate in the design and administration of reporting structures and interfaces for standardized use across teams Also responsible for other duties/projects, as assigned by business management as needed Education and Work Experience Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required) Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience (Required) 4-7 years working experience solving analytical problems using quantitative approaches (Required) 4-7 years working experience reporting and analyzing performance & data visualization (Salesforce CRM Analytics, Tableau, Power BI, etc.) (Required) 4-7 years working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required) Working experience with Python, R, Go or similar statistics or data science language preferred (Preferred) Telecommunications experience preferred (Preferred) Knowledge, Skills and Abilities Business Acumen (Required) Dashboard Development (Required) Data Analysis (Required) Data Storytelling (Required) Executive Presence (Required) Financial Modeling (Required) People Management (Required) Project Management (Required) Stakeholder Management (Required) Strategic Thinking (Required) At least 18 years of age Legally authorized to work in the United States Base Pay Range: $77,900 - $140,500. Corporate Bonus Target: 15%. Benefits: Medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; up to 12 paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D coverage; accident coverage; life insurance; disability insurance; long-term care insurance. Eligible employees may also receive mobile service & home internet discounts, pet insurance, and commuter and transit program access. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing -mobile.com or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile