Lab Customer Service, MT/MLS

Lab Customer Service Specialist

Are you looking for a career in Lab Customer Service? Look no further than BJC! As a Lab Customer Service Specialist at BJC Healthcare, you play a crucial role in the delivery of high-quality patient care. Join our Laboratory Team to be an integral part of delivering precise and reliable laboratory results that impact patient outcomes positively.

Job Duties:

• Calling critical lab results
• Notifying unacceptables and mislabels to outpatient offices
• Place specimen pick up orders for clients
• Enter client supply orders
• Fax reports

Shift info:

• Evening Shift: 8s or 10s
• Rotating weekends and holidays
• Bachelor's Degree in physical/life science/related
• Licensed and Certified in either ASCP, AMT, AAB or equiv

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

No other organization offers an opportunity for exploration and discovery like Barnes-Jewish Hospital. As a laboratory professional with Barnes-Jewish Hospital, you'll have exposure to the most advanced testing protocols and processes in medical diagnostics, and one of St. Louis' widest varieties of disciplines and specialties in laboratory careers. Our full-service, 24/7 laboratory is known for its leading-edge technology and the most progressive clinical techniques in practice today. You'll be working with the best, in a supportive atmosphere that will encourage your growth and advancement. Plus, you'll have opportunities to share your skills and knowledge by participating in clinical trials and research in conjunction with leading organizations such as the Washington University School of Medicine.

Preferred Qualifications

The Medical Technologist (MT) or Medical Laboratory Scientist (MLS) I performs processing and routine testing on blood and other specimens which requires a knowledge and understanding of quality control, basic instrument maintenance, and procedure methodologies and reference ranges. Demonstrates good laboratory practices.

Responsibilities

• Operates all instrumentation in assigned areas to deliver precise, timely, and accurate laboratory results. Performs all testing and operation of equipment as necessary to deliver quality results.
• Reports results through the laboratory computer system accurately, meeting published turn around times for routine testing and stats.
• Performs quality controls for all equipment and troubleshoots malfunctioning instrumentation as necessary.
• Participates in performance improvement activities and initiatives by proactively diagnosing and resolving problems. Specific quality functions are handled in an organized and timely fashion.

Minimum Requirements

Education

• Bachelor's Degree - Physical/Life Science/related

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 5-10 years

Supervisor Experience

• < 2 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer