Patient Access Representative

Patient Access Representative

The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.

Responsibilities

• Patient Registration & Check-In
• Assists patients with check-in for appointments, procedures, and diagnostic imaging.
• Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
• Validates insurance cards and confirms payer information in the system.
• Obtains and processes medical records requests following organizational policies.
• Scheduling & Appointment Management
• Schedules patient follow-up appointments and coordinates rescheduling as needed.
• Confirms upcoming appointments and manages cancellations promptly.
• Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.
• Insurance & Financial Transactions
• Performs insurance verification and ensures coverage details are accurate.
• Reviews and collects copayments and outstanding balances at the time of service.
• Assists patients with payment arrangements or provides resources for alternative payment solutions.
• Customer Service & Communication
• Answers incoming calls and directs patients to the appropriate department or resource.
• Provides timely assistance to patients via multi-channel communication (phone, email, chat, web).
• Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.

Required Qualifications:

• High School Diploma/GED
• 2 year(s) of experience in patient registration, scheduling, or related healthcare administrative role.

Preferred Qualifications:

• Associate's Degree in Healthcare Administration or related field.
• 3 year(s) of experience in a multi-specialty or integrated healthcare setting.
• Certification in Medical Office Administration or Patient Access (e.g., CHAA Certified Healthcare Access Associate).

Salary Range $38,500+ depending on qualifications

Working Environment/Equipment

Standard office equipment

Repetitive use of a keyboard

May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

The University of Texas at Austin Staff