Unit Support Assistant (Austin)

For Texas to be GREAT, we need the best and brightest talent like you!

The public vocational rehabilitation (VR) program administered through the Texas Workforce Commission helps people with disabilities to prepare for, obtain, retain, and advance in employment.

MAKE A DIFFERENCE AND HELP PEOPLE WITH VR
According to the Department of Labor, the unemployment rate for people with disabilities was 12.6% in 2020. This jobless rate continues to be much higher than the rate for those without disabilities.

PUBLIC SERVICE IN VR IS FOR YOU...
-If you want to find meaningful work and contribute to a powerful mission. For more than 100 years VR has been helping individuals with disabilities achieve their employment goals!
-If you are looking for career and advancement opportunities. 38% of employees in VR have 15 years of seniority. There are various positions with career ladders and opportunities to specialize in areas of interest: Autism, Blind & Visual Impairments, Deaf & Hard of Hearing, Brain Injury, Foster Youth, Transition Students, Veterans.
-If you need a comprehensive benefits package that offers competitive pay & benefits from health plans, life insurance, retirement programs, paid leave and holidays, and longevity pay.
-If you have direct VR Counseling work experience, receive higher starting salary.
-If you want to advance your education with our tuition assistance program.
-FREE CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals.

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are looking for a Unit Support Assistant (USA) to join the Vocational Rehabilitation Department team. This position is located at 9001 N Interstate 35 Austin, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Benefits to working for TWC include:
- Competitive starting salary: $3,750.00 - $4,439.83/month.
- Salary and position level will be based on experience and demonstrated skills.
- This is a career ladder position which means each level is required to meet the established career ladder requirements in order to be promoted to the next level.
- Additional benefits for active employees:

The Unit Support Assistant (USA) performs highly complex (senior-level) social service or case management, administrative support and technical program assistance duties utilizing the ReHabWorks system and other Texas Workforce Commission (TWC) automated resources. Work involves collecting, preparing, and reviewing cases to facilitate access to medical, educational, social, and other services; and providing intervention and frequent contact with individuals, facilities, and service providers. May train others. Works under limited supervision, with considerable latitude for the use of initiative and judgment.

GENERAL DUTIES:
- Assists in researching and analyzing statistical data.
- Responds to customer referral sources and provider inquiries.
- Develops and maintains tracking systems.
- Coordinates performance appraisal systems for the VR Manager.
- Provides mentoring.
- Safeguards confidential information.
- Provides support to the VR Manager as well as the Unit Support Coordinator's small caseload and the Unit support team.
- Works as a member of the office team to foster safety and security of office staff, customers and property at the work place.
- Performs related duties as assigned.

PREFERRED QUALIFICATIONS:
- Eighteen (18) months experience in office practices and office support work using a personal computer in a Windows based environment.
- Experience in applying purchasing procedures.
- Experience in responding to work related inquiries.

MINIMUM QUALIFICATIONS:
- Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field plus two years of full-time qualifying experience in social and rehabilitative services work, teaching and counseling persons with disabilities, social services, medical eligibility, or entitlement programs;
- Twelve semester hours of graduate study from an accredited college or university may be substituted for each year of the required qualifying experience;
- One additional year of full-time qualifying experience may be substituted for each year (30 semester hours) of the required college.

Copy of official transcripts, certifications and/or credentials will be requested at the time of interview if applicable.
Duty requires up to 10% travel (within the state of Texas) and the ability to lift 10 pounds.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:


HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo ( Job Search ). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.