Bilingual Customer Service Representative (Insurance Experience Required) $50K+ Opportunity

Job Description

Job Description

Nicole Hupp & Associates is a fast growing, high-volume insurance agency looking for an experienced Bilingual Customer Service Representative to join our team in our Aurora office.

This is not an entry level position. We are looking for someone who already has insurance and customer service experience, communicates professionally, thrives in a fast paced environment, and genuinely enjoys helping customers.

As part of our team, you will assist clients with billing questions, policy changes, coverage reviews, and overall account support while building strong customer relationships and delivering an outstanding customer experience. You will work closely with both our sales and service teams in a positive, team-oriented office environment focused on growth, accountability, and excellent service.

We are looking for someone who is organized, dependable, detail oriented, bilingual in Spanish and English, and comfortable handling a high volume of customer interactions throughout the day.

This is an in person position with long term growth opportunity, strong team support, and a $50K+ earning opportunity for the right candidate.

We are actively interviewing this week and looking to hire quickly.

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Career Growth Opportunities

Flexible Schedule

Hands on Training

Responsibilities

Handle inbound customer service calls and assist clients with policy servicing needs

Process policy changes, billing questions, renewals, and coverage updates

Conduct coverage reviews and help identify gaps in protection

Deliver professional, friendly, and efficient customer service at all times

Maintain accurate customer records and detailed account documentation

Build strong relationships with clients to improve retention and customer satisfaction

Work closely with sales and service team members in a fast paced office environment

Assist customers in both English and Spanish

Follow up with clients regarding policy needs, documentation, and account updates

Support agency growth through strong communication, organization, and attention to detail

Requirements

Bilingual Spanish/English REQUIRED

Previous insurance agency experience REQUIRED

Strong customer service and communication skills

Ability to handle a high volume of inbound calls and multitask efficiently

Professional phone presence and strong relationship building skills

Experience with customer management systems and Microsoft Office preferred

Detail oriented, organized, and dependable

Positive attitude with a strong work ethic and team mentality

Ability to work in a fast paced, high energy office environment

Must be comfortable working in office full time (no remote option)

Active Property & Casualty license preferred, or willingness to obtain quickly