Food Service Assistant ( Full Time)

Food Service Assistant (Full Time)Contributes to the overall success of LECOM by providing excellent customer service to all customers. Providing customers with prompt service, quality beverages/products, and maintaining a clean and comfortable environment in accordance with LECOM's standard of excellence.Characteristic job tasks and responsibilities:Establish and maintain effective working relationships;Knowledge of the protocols and procedures in Institutional education;Acts with integrity, honesty and knowledge that promote the culture, values and mission of LECOM;Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team;Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a positive environment during each shift;Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed;Contributes to positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager;Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs;Follows LECOM operational policies and procedures, including, but not limited to, those for cash handling and safety and security, to ensure the safety of all employees during each shift;Maintains a clean and organized workspace so that employees can locate resources and various product as needed;Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products;Recognizes and reinforces individual and team accomplishments by using existing organizational methods;Maintains regular and punctual attendance;Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;Participate in scholarly activity so to enrich and broaden the student learning experience;Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; andPerforms other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.Knowledge, skills, abilities and personal characteristics:Effective communication skills, both written and verbal;Ability to work effectively under pressure in a fast paced environment;Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile;Organizational skills; must be accurate and attentive to detail;Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands;Interpersonal skills to include tact and diplomacy;Organizational and planning skills, including attention to detail and follow-through;Strong computer literacy and accurate data entry skills;Maintain confidentiality of work related information and materials;Ability to learn quickly;Ability to understand and carry out oral and written instructions and request clarification when needed;Flexibility to accept other duties needed/assigned for the department needs;Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; andAbility to accept work directives from managers and supervisors in a respectful and cooperative manner.Minimum qualifications: Education and experience equivalent to:Education: High School diploma and/or equivalent required.Experience: Previous customer service experience preferred.Available to work flexible hours that may include early mornings; meet store operating policies and standards, including, but not limited to, providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation; engage with and understand our customers, including, but not limited to, discovering and responding to customer needs through clear and pleasant communication; prepare food and beverages to standard recipes or customized for customers, including, but not limited to, recipe changes such as temperature, quantity of ingredients or substituted ingredients; and be available to perform many different tasks within the store during each shift.