Service Operations Coordinator

Job Description We're looking for a driven, organized Service Operations Coordinator to serve as the operational backbone for one of our service department clients. This is not an entry-level role — we need someone who can step in, take charge, and proactively improve systems with minimal ramp-up time. You'll be a key point of coordination for field technicians, vendors, customers, and internal teams. Competitive hourly pay: $28 – $35 depending on experience. Schedule is Monday to Friday. Job Duties Handle customer inquiries, schedule service appointments, and keep customers updated on repair status and estimates Manage repair order paperwork, review work orders, and generate accurate quotes Coordinate technician scheduling to maximize efficiency across multiple simultaneous service calls Source parts from vendors and manufacturers; maintain accurate inventory to prevent job delays Research warranty coverage, process claims, and track repair worksheets for reporting Prepare and submit permit applications; monitor permit statuses to keep projects on track Support project tracking and installation timelines; assist with vendor coordination Track company fleet records — registrations, inspections, oil changes, and maintenance schedules Monitor job durations and technician travel to identify inefficiencies and improve scheduling Proactively identify workflow gaps and recommend process improvements Qualifications What we're looking for Experience coordinating service operations in generator, electrical, HVAC, mechanical, construction, or related trades industries Familiarity with standby generators, electrical systems, service dispatching, and warranty processes is a strong plus Comfortable reading technical repair recommendations and translating them clearly for customers Experience with permits, inspections, and vendor/project coordination Proficient in scheduling software, QuickBooks, and Microsoft Office Able to work independently, stay organized under pressure, and follow through without being micromanaged Strong communicator — professional with customers, clear with technicians and vendors #J-18808-Ljbffr