Production Support Engineer

Akkodis is seeking a Production Support Engineer for a Contract job with a client in Plano, TX (Hybrid). You will be responsible for managing incident and problem resolution, supporting infrastructure maintenance, and handling deployment activities in production environments.


Rate Range: $55/hour to $58/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.


Production Support Engineer job responsibilities include:

• Responding to application support requests from business, operations, and interfacing application teams during the on-call schedule.
• Managing incident resolution in production environments for assigned applications.
• Managing problem tracking and resolution in production environments for assigned applications.
• Supporting and performing changes of tasks by instructions from application teams in production environments.
• Scheduling and managing infrastructure maintenance activities for production environments.
• Monitoring jobs and responding to job alerts promptly.
• Supporting release and deployment activities as needed.
• Troubleshooting applications by reviewing application logs, data, and other relevant tools.
• Utilizing Remedy Incident Management, Problem Management, and Change Management modules.
• Communicating technical issues effectively to business-level stakeholders, both verbally and in writing.

Required Qualifications:

• Experience with SWIFT software and SWIFT applications
• Unix/Linux operating system knowledge, including ability to navigate and execute commands on servers.
• Understanding of Oracle Database structure, Data replication and ability to create and run Data queries in Oracle Databases using SQL.
• Understanding of WebLogic, IIS and IBM WebSphere MQ. Troubleshooting Data issues.
• Understanding of protocols and how to make API calls through
• Scripting and automation
• Ability to troubleshoot applications, reviewing application logs, data, and other tools applicable to the application.
• Understanding of Remedy Incident Management, Problem Management, and Change Management modules.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shivani.Singh2@ akkodisgroup.com


Pay Details: $55.00 to $58.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.