Bilingual Telephone Banker {173466}

Job Description

Job Description

A-Line Staffing is now hiring a Bilingual Telephone Banker in East Providence, RI!
This Bilingual Spanish – Telephone Banker role is with Bank of America and has strong career-growth potential. See additional details below.

Bilingual Telephone Banker Highlights
Pay: $28.00/hour
Schedule: Full-time (40 hours/week) — schedule options may include:Tuesday–Saturday 7:55 AM – 4:55 PM
Monday–Thursday 7:55 AM – 6:55 PM
Tuesday–Friday 9:00 AM – 7:00 PM and Saturday 9:00 AM – 1:00 PM
Onsite position (in-office collaboration expected)
Employment Type: Direct Hire
Openings: 4
Additional compensation: 8% shift differential for 2nd shift (if applicable)

Responsibilities
Build and deepen client relationships by uncovering financial needs and recommending the best products/services
Respond to customer inquiries and concerns, creating customized solutions
Sell and fulfill banking products (checking/savings, credit cards, CDs, IRAs, loans)
Identify needs that require licensed partners and refer to appropriate lines of business
Quote rates, terms, and programs for banking solutions
Manage risk in each transaction using available tools and guidelines

Requirements
Bilingual Spanish
High School Diploma / GED (or equivalent)
Strong customer focus with ability to engage, build rapport, show empathy, and handle objections using plain language
Teamwork mindset and flexibility to work assigned schedules (including weekends/holidays as needed)
Comfortable with ongoing coaching/feedback, change, and learning new technology/processes
Intermediate computer proficiency
Strong organization, decision-making, and problem-solving skills

Preferred Qualifications
Financial services/banking experience
Call center experience (inbound/outbound phone; chat/video a plus)
Sales/telephone sales experience (cross-sell, upsell, referrals)
Personal Banker or high-volume client support experience

Benefits Available
Benefits are available to full-time employees after 90 days of employment.
A 401(k) with company match is available for full-time employees with 1 year of service (on eligibility dates).

Interested?
If you are interested in this Bilingual Telephone Banker position, APPLY, or contact View email address on us.fitly.work.