Patient Services Representative

Job Description

Job Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: Pleasant Prairie, WI (with occasional support at nearby clinics)

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.

As a Patient Services Representative , you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do:

• Greet patients and accurately check patients into Electronic Health Records using established patient registration check-in and checkout protocols. 
• Review upcoming clinic schedules to ensure patient charts contain accurate insurance information and required documentation.
• Schedule patient appointments.
• Answer call center calls to provide overflow coverage as necessary.
• Owns opening of clinic and closing of clinic per established guidelines.
• Cross train in Medical Assistant duties
• Identify, propose, and implement continual improvements to drive process efficiency, scalability and innovation within the scope of your work that enhances our ability to achieve the ADVENT vision. 
• Support the overall success of the organization and perform other related duties as requested by leadership.
• Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations.
• Follow all legal and compliance requirements, including HIPAA guidelines to maintain patient privacy.
• Perform all other duties as assigned.

What You Bring:

• Required - Minimum of 1 year experience working in a medical or healthcare setting
• Prior insurance experience preferred
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• Ability to work at the Pleasant Prairie and Oak Creek clinics as needed
• Valid driver license 

Why Choose ADVENT:

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours—no nights or weekends
• A culture that values solutions and encourages growth
• Work in our Pleasant Prairie and surrounding market clinics when needed

Schedule: Monday-Friday, 8am - 4:30pm